Gogo Isaac Harrison

HARRISON GOGO ISAAC - |-linkedin.com/in/gogo-harrison | Abuja PROFESSIONAL SUMMARY Dedicated Virtual Assistant and Customer Service Professional with over five years of experience delivering exceptional support and fostering organizational success. Skilled in managing high-volume, multi-channel inquiries, providing detailed administrative support, and achieving operational efficiency. Demonstrated expertise in remote collaboration, communication, and technology, with a proven track record of driving customer satisfaction and team productivity. Eager to leverage my problem-solving, organizational, and interpersonal skills to support high-growth businesses and contribute to their long-term success. CORE COMPETENCIES • • • • • • • • Communication & Relationship Management CRM Systems (HubSpot, Salesforce) Report Generation & Data Analysis Creative Writing & Professional Email Drafting Online Research & Market Analysis Team Leadership & Collaboration Workflow Optimization Flexibility in Cross-Time-Zone Collaboration PROFESSIONAL EXPERIENCE Customer Service Representative| Legend Internet Limited | Abuja, Nigeria • • • • • October 2022 – Present Achieved a 95% customer satisfaction rating by resolving billing inquiries, product questions, and technical support issues with efficiency and empathy. Conducted in-depth online research to identify customer pain points, leading to a 20% improvement in service delivery. Conducted virtual training sessions on platforms like Zoom, achieving a 98% satisfaction rate. Streamlined customer data management using HubSpot CRM, enhancing cross-team collaboration and operational transparency. Generated detailed performance reports using spreadsheets and CRM data to enable data-driven decision-making. Customer Support Agent | Suburban FiberCo Limited | Abuja, Nigeria • • • • • September 2019 – September 2022 Improved customer satisfaction by 35% through proactive issue resolution and streamlined troubleshooting. Optimized call scripts, reducing average handle time by 25% and increasing team throughput in a high-volume call environment. Delivered multi-channel support to 500+ customers weekly, maintaining a 95% satisfaction rating. Developed and implemented follow-up processes for high-priority customers, increasing retention by 30% within six months. Provided technical assistance on virtual platforms, including Zoom, ensuring seamless client interactions. SKILLS • • • Administrative Excellence: Skilled in drafting professional emails, scheduling, planning events, and managing remote communication platforms. Technical Proficiency: Experienced with tools such as HubSpot CRM, Salesforce, Zoom, and Microsoft Office Suite for seamless operational support. Data Analysis & Reporting: Proficient in using spreadsheets and generating insights from data to inform decision-making. • • • • Multi-Channel Communication: Expert in managing email, chat, phone, and video calls with professionalism and empathy. Problem Solving: Adept at resolving complex issues with minimal guidance, ensuring seamless operations. Organization & Time Management: Exceptional ability to manage multiple priorities and meet deadlines in fast-paced environments. Interpersonal & Emotional Intelligence: Strong collaboration skills and the ability to foster positive relationships with clients and teams. EDUCATION • Bachelor of Technology in Petroleum Engineering | Rivers State University, Port Harcourt | Nigeria | 2018 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT • Google IT Support Professional Certificate | Coursera | 2023 • Developing Your Emotional Intelligence | LinkedIn | 2022 • Jobberman Soft Skills Course | Coursera | 2021.