Godspower Chinalu Onuiri

GODSPOWER CHINALU ONUIRI Lugbe, FCT • - •- Professional summary • 8+ years in delivering customer service in the banking sector, improving operational efficiency and cross team coordination. • Excellent reputation for resolving problems and improving customer satisfaction with experience in directing and improving operations through effective employee motivational strategy and strong policy enforcement. • Proficient in best practices, market trends and regulatory requirement of industry operations. • Talented customer service officer with the analytic approach to solving day to day problem. Work history Customer Service 2021 till date Polaris Bank Limited– Abuja, FCT • • • • • • • • • • • • • Ensured effective / efficient implementation of bank-wide policies with respect to branch customer services. Coordinated activities of the service delivery team. Ensured adherence of team members to the bank’s service charter, policies and procedures. Executed sales for all consumer banking products of the Bank. Promptly resolved an average of over 70+ customer issues and complaints on customer service-related matters. Provided over 20+ feedback weekly to the Branch Service Manager on the activities and service delivery status in the branch. Ensured the maintenance of a suitable ambience in the Banking Hall as a Shop floor manager. Reviewed over 20+ customer account opening documentation for completeness daily. Maintained safe custody of cheque books, customers’ files and signature cards Provide other units/branches with customer related information. Manage the issuance of over 200+ customers monthly account statements. Ensured over 50+ Debit cards were issued to customers daily Evaluated the level of customer satisfaction through the conduct of surveys and initiate corrective measures to address issues observed. Reviewed all process within the service area and suggested improvement opportunities. Universal Teller- Polaris Bank Limited– Abuja, FCT • Performed all cash and check related transactions of over 200+ customers daily • Ensured over 30+ customers with revenue related transactions were treated. • Over 10+ Money transfer franchise customers were attended to satisfactorily daily • Over 30+ Customer with FX transaction visible and invisible trade were attended to monthly • Supported the cash office in ATM reconciliation, GL Reconciliation and balancing. • Ensure the daily balancing of scroll and till registers. DSA 2017 Fidelity Bank– Abuja, FCT • Marketed the bank product to existing and new customers • Open over 50 account and reactivation monthly • Responded timely to customer enquiry and complain • Ensured customers who needed facility were avail base on the criteria setup by the bank. Supervisor- Kingsly Metal Construction and Engineering works – Abuja, FCT • Ensured daily running of business activities. • Ensured timely completion and delivery of over 70 customers’ • job monthly • Supervise other workers by ensuring adherence to company policy, resumption to duty on time and completion of task assigned. Universal Teller- Access Bank – Abuja, FCT • Ensured daily cash deposits by customer were counted for completeness and correctness and posted correctly into customer account. • Ensured all form of transfer including FX Transfer were done correctly. • Ensured over 80 revenue related transaction and collection by customers were treated monthly. Skills • Ability to navigate and resolve customer queries using helpdesk tools that assign, prioritize and track support ticket. Data entry and management, fast and accurate input of customers data into data basis or spreadsheets, often using excel or google sheet. • Basic trouble shooting and ability to diagnose and resolve common technical issues related to product and services especially in telecom, banking or technical support roles, creating, updating and using internal documentation to guide customer and support agents. • Familiarity with two-factor authentication (2FA) password resets, and identity verification process, team collaboration, confidential data management, process improvement. • • • • • • • • • • • • • Ability to seek and share knowledge Microsoft word, Excel and PowerPoint Strong Team Player Customer Relations and conflict resolution Communication Time Management Organizational Adaptability Attention to Details Quick Thinking Resourcefulness Multitasking Prioritization Resilience and Accountability Education Bachelor of Education: Educational Administration and Planning University of Abuja Second Class Upper 2024