Godspower Chinalu Onuiri

Experienced customer Service professional with 3+ years managing high-volume customer support hubs. I’m the calm in the storm — triaging complaints, routing tickets, and resolving issues so your customers feel heard and your team stays focused.

What I Bring to the table

*Monitor and prioritize 100+ daily tickets across email, chat, and social, keeping SLA breach rate <2%

• Act as escalation point for complex cases. 

• Tag tickets, assign to right departments, document solutions in knowledge base, train new agents on workflows

Tools & Skills  

CRMs: Zendesk Suite | Freshdesk | Zoho Desk | Intercom |

Collaboration: Google Workspace  

Strengths: Fast triage, clear communication, conflict de-escalation, data-driven insights

Impact  

I’ve supported cut average resolution time by 35% and reduced escalations by 30% in 2 months through better tagging, macros, and first-response quality.

Ready to be the reliable core of your support hub. Available for shifts, coverage.