Godgift Ndubuisi

NDUBUISI ONYINYECHI GODGIFT Contact Address: Ikeja, Lagos, Nigeria | 100212 Phone No: (- Email:-LinkedIn: https://www.linkedin.com/in/godgift-ndubuisi? PROFESSIONAL SUMMARY Results-driven and detail-oriented individual with over two years of experience in administrative support, customer service, and virtual assistant. Proven track record of delivering exceptional support, ensuring seamless operations, and fostering positive relationships through effective communication and problem-solving skills. Proficient in a range of tools and platforms, with a strong commitment to adaptability, teamwork, and continuous learning. WORK EXPERIENCES WITH DATES NOVEMBER 2024 - TILL DATE Remote Trybe | - Executive Assistant (Volunteer) • Managed calendar and email by responding to inquiries promptly, scheduling appointments and handled general administrative tasks maintaining effective communication. • Collaborated with the hiring team, to manage new hire processes, including crafting job descriptions, setting up job postings, sorting applications, and scheduling interviews. • Conducted interviews and facilitated onboarding for new hires to ensure seamless integration into the team. • Managed a team of volunteers in various roles, such as social media managers, graphic designers, and research assistants. • Streamlined operational processes by enhancing communication workflows and fostering collaboration among team members and volunteers. MAY 2022 - DECEMBER 2024 Keson Nigeria Limited | - Administrative Assistant • Delivered outstanding customer service and managed data entry tasks, ensuring data is well organized. 2 • Managed day-to-day operations of the office, including scheduling meetings and appointments, organizing files and handling correspondence from emails. • Recognized for quality and timely reporting, attention to detail, and exemplary customer service delivery. • Maintained a team-player attitude and contributed positively to team dynamics. APRIL 2022 - OCTOBER 2022 YourHaritage | - Customer Support Order Fulfillment Representative • Managed phone, Email, and social media, to ensure quick response to customers inquiries. • Provided guidance, information, and assistance throughout the customer journey. • Processed and tracked customers purchases and orders accurately. • Monitored and maintained inventory levels to ensure product availability. • Recorded and updated order information in the company order management system. • Uploaded product listings, pictures and videos to social media platforms and company website. • Managed interactions with customers before, during, and after purchase. • Upsold company products to customers, enhancing their experience and increasing revenue. SKILLS HARD SKILLS: • CRM Tools (HubSpot CRM, Freshdesk, Trello, Asana, monday.com, etc.) • Troubleshooting • Help Desk Ticketing System • Customer Service • Computer Skills • Typing Speed and Accuracy 3 SOFT SKILLS: • Empathy and Active Listening • Attention to Detail • Adaptability • Positive Attitude • Excellent Communication and Time Management Skills • Patience and Active Listening • Teamwork and Collaboration TECHNICAL PROFICIENCIES: • Tools & Platforms: Slack, Teams, Skype, WhatsApp, Zoom, Google Calendar, Calendly, Picktime, Google Suite, Email, HubSpot, Freshdesk, Trello, Monday.com. • Software: Microsoft Office Suite, (Word, Excel), Google Suite (Docs, Sheets, Calendar, Gmail, Meet, Slides, Drive, Canva) • Social Media: Facebook, Instagram, LinkedIn. EDUCATION Degree Entrepreneurship and Business Management National Open University, Lagos State, Nigeria. Graduated: 2021 West African Examination Council (WAEC) Festac Senior Grammar School, Festac Town, Lagos State, Nigeria. Graduated: 2014 PROFESSIONAL CERTIFICATIONS • Accelerated Jobberman Soft Skills Training (Jobberman Nigeria) • Administrative Support (Alison) • Wing Assistant Basic Trainings 1&2 (Wing Assistant Academy) • Technical Support Fundamentals (Coursera) • Customer Engagement: Problem Solving and Process Control (IBM) • Customer Engagement: Communication and Personal Dynamics (IBM)