Godgift Ndubuisi

NDUBUISI ONYINYECHI GODGIFT Contact Address: Ikeja, Lagos, Nigeria | 100212 Phone No: (- Email:-Linkedln: https://www.linkedin.com/in/godgift-ndubuisi? PROFESSIONAL SUMMARY Results-driven and detail-oriented individual with over two years of experience in administrative support, customer service, and virtual assistant. Proven track record of delivering exceptional support, ensuring seamless operations, and fostering positive relationships through effective communication and problem-solving skills. Proficient in a range of tools and platforms, with a strong commitment to adaptability, teamwork, and continuous learning. WORK EXPERIENCES WITH DATES NOVEMBER 2024 - TILL DATE Remote Trybe | - Executive Assistant and Client Support. ➢​ Optimized CEO’s calendar using Google Calendar and Calendly, prioritizing strategic meetings and reducing scheduling conflicts by 40%. ➢​ Managed CEO’s inbox, drafted responses, and handled inquiries professionally—serving as the first point of contact and improving communication turnaround by 35%. ➢​ Monitored timelines for training cohorts and internal projects using Trello and Google sheets, ensuring 100% of key deadlines were met and bottlenecks flagged early. ➢​ Created clear, data-driven reports and slides for stakeholder updates and team meetings using Google Slides enhancing clarity and impact. ➢​ Leveraged tools like ChatGPT, Grammarly, and scheduling bots to automate tasks, cutting admin workload by 30% and boosting team productivity. MAY 2022 - DECEMBER 2024 Keson Nigeria Limited | - Administrative Assistant ➢​ Provided a Frontline administrative and support, improving office efficiency and ensuring client satisfaction. 2 ➢​ Managed scheduling for internal and external meetings, resulting in a 25% improvement in time management across teams. ➢​ Organized and maintained digital and physical records, reducing document retrieval time by 30%. ➢​ Handled daily correspondence, including emails and phone calls, ensuring 100% timely responses to inquiries. ➢​ Recognized for accuracy in reporting and consistent attention to detail, which minimized errors in internal documentation. APRIL 2022 - OCTOBER 2022 YourHaritage | - Customer Support Order fulfillment Representative ➢​ Responded to customer inquiries across phone, email, live chat, and social media, maintaining an average response time under 2 hours and a customer satisfaction rating of 95%. ➢​ Processed and tracked customer orders from purchase to delivery, reducing fulfillment errors by 20%. ➢​ Managed inventory updates and restocking alerts, ensuring products remained consistently available. ➢​ Uploaded and maintained engaging product listings with visuals and descriptions, increasing online engagement by 40%. ➢​ Proactively upsold complementary products, contributing to a 15% increase in monthly sales. SKILLS HARD SKILLS: ➢​ CRM Tools (Hubspot CRM, Freshdesk, Trello, Asana, Monday.com, etc.) ➢​ Troubleshooting ➢​ Help Desk Ticketing System ➢​ Customer Service ➢​ Computer Skills ➢​ Typing Speed and Accuracy SOFT SKILLS: ➢​ Empathy and Active Listening ➢​ Attention to Detail ➢​ Adaptability 3 ➢​ Positive Attitude ➢​ Excellent Communication and Time Management Skills ➢​ Patience and Active Listening ➢​ Teamwork and Collaboration TECHNICAL PROFICIENCIES: ➢​ Tools & Platforms: Slack, Teams, Skype, Whatsapp, Zoom, Google Calendar, Calendly, Picktime, Google Suite, Email, HubSpot, Freshdesk, Trello, Monday.com. ➢​ Software: Microsoft Office Suite, (Word, Excel), Google Suite (Docs, Sheets, Calendar, Gmail, Meet, Slides, Drive, Canva ) ➢​ Social Media: Facebook, Instagram, LinkedIn. EDUCATION Degree Entrepreneurship and Business Management National Open University, Lagos State, Nigeria. Graduated: 2021 West African Examination Council (WAEC) Festac Senior Grammar School, Festac Town, Lagos State, Nigeria. Graduated: 2014 PROFESSIONAL CERTIFICATIONS ➢​ Accelerated Jobberman Soft Skills Training (Jobberman Nigeria) ➢​ Administrative Support (Alison) ➢​ Wing Assistant Basic Trainings 1&2 (Wing Assistant Academy) ➢​ Technical Support Fundamentals (Coursera) ➢​ Customer Engagement: Problem Solving and Process Control (IBM) ➢​ Customer Engagement: Communication and Personal Dynamics (IBM)