OW
GLORYVEL ADRIANO
CUSTOMER SERVICE
REPRESENTATIVE/ADMIN
SUPPORT SPECIALIST
CONTACT
--https://www.facebook.com/glory.adrianoIII/
https://www.linkedin.com/in/gloryvel-a8621b9178/
PROFILE SUMMARY
Experienced and results-driven Customer service representative with a
proven track record in giving customer satisfaction for over 5 years. I
am seeking a challenging role where I can contribute my skills in
strategic planning, team leadership, and creative problem-solving to
achieve business objectives.
EDUCATION
WORK EXPERIENCE
-
Telus Digital Philippines
Subject Matter Expert
SANTO DOMINGO NATIONAL TRADE
SCHOOL
Highschool Graduate-
LA FORTUNA COLLEGE
Bachelor of Science in Hotel and
Restaurant Management Major in
Hospitality
SKILLS
Data Entry
Microsoft Applications Proficiency
Product line knowledge
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
LANGUAGES
English: C1-C2 Fluent
Filipino: C2 Fluent/Native
Spanish: A1 Beginner
-
Promoted as a Subject Matter Expert under Client Recommendation.
Do SBS call for Client Visits and Call Listening for Application
Improvement
Strategizing with Team Leaders and Managers how to Improve KPI’s
Do MOD and Webinars
Answering Escalation and Supervisor calls
Call Scrubbing and Auditing for Discussion of Improvements
Do Calendar Invites and Email Blast
Telus Digital Philippines
Customer Service Representative/Specialist
-
Assigned to answer Inbound/Outbound Calls, Outbound Emails,
Account Reactivations, Document Approval, Fare Adjustments,
Banking Information Assistance, Application and Technical Issues
and Navigation Assistance.
Awarded with multiple certificates for passing Key Performance
Indicators yearly and received Incentives for maintaning good
performance
Workshops and Seminars Attended:
In-house seminar (Bridging challenges of computer graphics)
Forum on Event Management in the Philippines
Forum on Tourism and Destination in the Philippines
Forum on Employability in Hospitality Industry
Meat Processing and Preservation
LFC Leadership training, workshop, and seminar
Gastronomia and Prelude workshop
Structured Learning Experience in Resorts World Manila
