Gloryvel Adriano

I have worked in the BPO industry for over 5 years as a customer service representative for transportation and logistics for a Canadian company with US-based clients. I was given a task to take Inbound calls, Send outbound emails, document approvals, account reactivations, fare adjustments, trip issue resolutions, banking and payment concerns, tax communications, technical or application issues assistance, and more.

I got promoted to Subject Matter Expert after working as a CSR and was given a task doing coaching, receiving escalation and supervisor calls, team huddles, call auditing, and strategizing.

We are trained to use Zendesk, Salesforce, AI Tools, Microsoft 365 tools (PowerPoint, Word, Excel, Team, and others), Canva, and Google Tools (Gmail, Drive, and others)