Glory Opara

GLORY OPARA London |-|- PERSONAL SUMMARY I am a result-driven and detailed HR and Administrative professional with a track record of providing exceptional support in various industries. Skilled in HR operations, recruitment, people management, employee relations, and administrative tasks. I had maintained confidentiality, ensuring compliance, and fostering productive working relationships. With experience in managing day-to-day activities, coordinating events, and providing administrative support to colleagues whilst maintaining a positive attitude. With my strong background in HR and administration, I am confident in my ability to provide valuable support to organizations. SKILLS        HR Expertise: Recruitment, leave management, benefits administration, and compliance. Administrative Skills: Scheduling, correspondence, travel arrangements, and recordkeeping. Customer Service: Providing exceptional service to internal and external customers. Organizational Abilities: Managing multiple tasks, prioritizing, and meeting deadlines. Communication: Effective communication with colleagues, management, and external partners. Proficient in Microsoft Office packages Soft Skills: Problem solving, attention to detail, proactive, adaptability and teamwork. WORK HISTORY Drakes Ltd / Coople February 2024 – Present Role - Goods In / Quality Control  Reconcile incoming shipments with purchase orders and delivery receipts.  Manage goods in process, efficient receipt of stock deliveries, unpacking and locating to correct stock position;  Organize and store goods in designated areas, ensuring accurate labeling and inventory control. Inventory Management: Maintain precise stock level records and promptly report any  discrepancies to Manager.  Quality Assurance: Inspect goods for damage or defects and immediately report any identified issues. British Heart Foundation October 2024 – Present Role – Sales Floor Volunteer  Labelling and arranging goods attractively on the display shelves  Assisting customers in finding the products they’re looking for and answering customer questions, provide shopping advice and recommendations to customers  Processing customer payments and returns at the checkout point/till, and addressing customer complaints  Promoting campaigns and instore sales to customers, ensuring to improve overall shopping experience  Performing periodic price audits to resolve price discrepancies  Collaborating with other team members to keep the sales floor area clean and organised at all times Tavia Technologies Limited September 2019 – May 2024 Role – Human Resources Officer  Provided front line guidance and support (including administration) on a range of HR issues in relation to policies and procedures to include recruitment, interview and selection, attendance, employee relations and terms and conditions of employment.  Worked alongside internal and external partners to support the efficient and effective delivery of HR services.  Supported the effective coordination of day-to-day running of HR team activities.  Coordinated onboarding of new hires (introduction, induction program, background checks and record management), process exit interviews, and contractual changes where necessary.  Managed absence, issue terms and conditions of employment, ensuring compliance with laws, policies and procedures and liaise with Accounts Team on all matters relating to staff pay.  Delivered on talent development, succession planning, and retention, plan with team on policy improvement, training schedule, plan and execution.  Administer employee benefits, including health insurance, retirement plans, and other benefits.  Responsible for supporting team lead with probationary review meetings, employee confirmation, and performance review/appraisals.  Kept updated record and data entry of all HR related documents, ensured the confidentiality and security of files and filing systems.  Respond to employee requests, complaints and grievances that fall within my jurisdiction. Tavia Technologies Limited – Lagos September 2015 – September 2019 Administrative Officer  Welcomed visitors and first point of contact for visitors, making appointments, arranging meetings.  Data input and information retrieval using computer systems (e.g. Microsoft Word, Excel, Outlook).  Managing telephone enquiries, mail processing, message handling, maintaining physical and digital filing systems.  Managed queries in person, by phone and via email with exceptional customer care.  Maintained orderly files with updated, easily accessible information for staff.  Overseeing the MD’s office, setting appointments and arranging meetings  Provided dependable administrative support to senior staff, enabling them to focus on their important tasks.  Maintained all company asset and ensured office supplies were maintained, including checking inventory and working with vendors on any repair and ensure adequate levels of necessary supplies at all times.  Coordinated schedules, arranging meetings, distributing memos and reports and ensuring that employees are updated with necessary company news and information  Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.  Booked meeting rooms and dining arrangements to facilitate business events.  Met deadlines on administrative tasks to minimise disruption to colleagues and workflows. Current-Age Services Limited Role - Operations Officer            March 2014 – March 2015 Ensured the smooth running of the organization’s daily activities Managed the upkeep of the company’s account concerning withdrawals and deposit Analysed operational data for informed decision-making and strategic planning. Developed company policies and ensuring compliance Negotiated with vendors and service providers to control corporate expenditures. Delivered impressive business growth while creating cost-effective solutions to meet required budget. Organized company events such as end of year, town hall meetings, seminar, internal training etc. Responsible for preparing monthly statements/ reports Maintained an up to date filling system Arrange meetings and take minutes of meetings and make travel arrangement Upheld strict confidentiality and information protection standards for data. EDUCATION Ladoke Akintola University of Technology 2019  Masters in Business Administration (Human Resources Management) Lagos State Polytechnic 2012  Higher National Diploma, Office Technology and Management PROFESSIONAL TRAINING Udemy (In View)  CIPD like HR (MBA) Institute of Customer Relationship Management │August 2013  Professional Postgraduate Diploma in Customer Relationship