Glory Gakingo

Glory Gakingo Email:-| Phone: - Location: Nairobi, Kenya Professional Summary Property and Project Support Specialist with over 6 years of experience in property management, leasing, and remote real estate operations. Skilled in tenant relations, renovation support, financial oversight, maintenance coordination, and rental regulatory compliance. Proven ability to manage multiple properties remotely using tools such as Zoom, Zendesk, Google Workspace, and Buildium. Known for excellent communication, strong problem-solving, and high operational efficiency—coupled with adaptability and a readiness to learn new systems like Asana and automation platforms. Professional Experience Property Management Virtual Assistant | Personal Client (Remote) May 2025 – Present (Part-Time)  Support a property owner in managing day-to-day operations of a residential building with multiple tenants.  Serve as the first point of contact for tenant communication, handling inquiries, service requests, and updates.  Coordinate directly with the owner to schedule repairs, follow up with caretakers, and track maintenance completion.  Prepare and update lease documents, assist with digital signing, and maintain an organized tenant file system.  Keep property records updated, manage renewals, and flag important dates like rent due, lease expirations, and inspections. Property Manager | Personal Client (Overseas, Remote) July 2023 – Present (Freelance)  Respond promptly to tenant inquiries and provide support via email and phone.  Maintain accurate records for rent collection, tenant communications, and financial transactions.  Coordinate maintenance and virtual property inspections.  Market vacancies, screen tenants, and manage lease agreements.  Utilize Loom, Google Workspace, Zendesk, and Buildium for remote operations. Construction Manager | Personal Client (Remote) Feb 2025 – July 2025 (Seasonal)  Managed project finances, generated reports, and tracked expenses.  Oversaw payments and coordinated with vendors and suppliers.  Scheduled work with the on-site foreman and conducted virtual walkthroughs.  Delivered daily progress updates to the client and ensured timelines were met. Property Manager | Big Four Commercial Agencies, Kenya Jan 2018 – May 2023 Promoted from Admin Assistant  Managed residential and commercial properties, ensuring adherence to tenancy regulations and policies.  Collected rent, tracked expenses, and prepared monthly and quarterly financial reports.  Marketed vacant units, screened prospective tenants, and administered lease agreements.  Used Loom, Notion, Buildium, and Google Workspace to streamline workflows and documentation.  Enforced tenancy agreements and managed non-compliance cases with minimal escalations. Admin Assistant | Big Four Commercial Agencies, Kenya Aug 2017 – Jan 2018  Supported property managers and the CEO with administrative and coordination duties.  Oversaw office maintenance schedules and reconstruction projects.  Provided responsive customer service to tenants and landlords.  Recorded rental payments and digitized legacy company records. Education Jomo Kenyatta University of Agriculture and Technology Bachelor of Science in Supply Chain Management Second Class Honors – Upper Division | 2017 – 2023 Industry Experience Intern | Big Four Commercial Agencies Jan 2017 – Jun 2017  Gained foundational experience in administration and property management.  Developed the company’s SOP and onboarding manual for interns and new hires. Core Competencies  Property Management & Leasing  Tenant Relations & Conflict Resolution  Financial Oversight & Reporting  Maintenance Coordination & Vendor Management  Rental Compliance & Fair Housing Regulations  Remote Operations & Digital Workflow Optimization  Customer Service & Stakeholder Communication Technology & Tools  Buildium, Notion, Loom, Google Workspace  Zoom, Slack, Microsoft Office Suite  CRM Systems & Automation Tools  Working knowledge of Yardi Breeze and Monday.com for lease tracking, scheduling, and task management Languages  English – C2 Proficiency (EF SET Score: 74/100, July 2023) References 1. Personal Clients – Available upon request 2. Philip Muguai – CEO, Big Four Commercial Agencies 📧-