Glorious Roland Segaya II
Virtual Assistant
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137 Jasmin Street, Holy Spirit, Quezon City
WORK EXPERIENCE
Customer Service Representative (Voice)
Concentrix Philippines
April 1, 2025 – June 23,
2025
IQVIA Philippines
January 30, 2023 –
November 2, 2024
Delivered quality voice support for customer inquiries and concerns
Maintained professionalism and empathy while resolving issues
Ensured adherence to company standards and service level agreements
Company specific CRM
Data Analyst
Handled data integrity and updates within pharmaceutical reference files
Collaborated remotely with international teams on data accuracy
Maintained high productivity in a work-from-home setup
Knowledgeable with Google workspace
Knowledgeable with MS Office (Word/Excel)
Customer Service Representative (Non-Voice)
Alorica
March 23, 2021 –
September 22, 2022
Provided frontline support and customer care for global accounts
Handled billing, technical, and general inquiries
Achieved customer satisfaction metrics consistently
Company specific CRM
EDUCATION
AMA College
Bachelor of Science in Computer Science
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STI College-
Bachelor of Science in Information Technology
SKILLS
Customer Service (Voice &
Remote Support)
Data Maintenance and
Management
English – Highly proficient
(spoken and written)
REFERENCES
MS Office
Google Workspace
Amiel Ignacio
50+ WPM typing
Team Manager
Canva
Phone:-
Email :
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