Glorie Anne Azul

GLORIE ANNE AZUL CUSTOMER SERVICE SPECIALIST/ VIRTUAL ASSISTANT I’m Glorie Anne Azul, a Customer Service Specialist with 4 years of experience. I specialize in handling and managing phone calls and customer concerns. I am also a competent virtual assistant who enjoys supporting business owners. EXPERIENCE CONTACT October 2014 - July 2015 --4-1 Calle Siping St., Brgy. Bonot, Legazpi City, Albay, 4500 EDUCATION Bicol University Convergys Customer Service Representative Spoke with customers over the phone to address concerns about their credit cards. Provided customer support and handled credit card transactions. Resolved customer inquiries and issues. July 2015 - Sept. 2015 Executive Boutique BS in Information Technology College Level SKILL Virtual Personal Associate Prepare customer spreadsheets and keep online records. Responding to emails and phone calls. Sept. 2015 - April 2018 Customer Service 100% Data Entry 90% Wipro Limited June 2018 - June 2019 Optum Solutions Inc. Healthcare Specialist Admin Assistant 89% Organizational Skills 85% Social Media Management 88% Answer provider phone calls and provide them with the information they ask for regarding patients' insurance benefits and claims. Fairly resolve customer complaints. Elevate customer concerns to managers and supervisors as needed.