GLORIE ANNE
AZUL
CUSTOMER SERVICE
SPECIALIST/
VIRTUAL ASSISTANT
I’m Glorie Anne Azul, a Customer Service
Specialist with 4 years of experience.
I specialize in handling and managing
phone calls and customer concerns.
I am also a competent virtual assistant who
enjoys supporting business owners.
EXPERIENCE
CONTACT
October 2014 - July 2015
--4-1 Calle Siping St., Brgy. Bonot,
Legazpi City, Albay, 4500
EDUCATION
Bicol University
Convergys
Customer Service Representative
Spoke with customers over the phone to
address concerns about their credit cards.
Provided customer support and handled
credit card transactions.
Resolved customer inquiries and issues.
July 2015 - Sept. 2015
Executive Boutique
BS in Information Technology
College Level
SKILL
Virtual Personal Associate
Prepare customer spreadsheets and keep
online records.
Responding to emails and phone calls.
Sept. 2015 - April 2018
Customer Service
100%
Data Entry
90%
Wipro Limited
June 2018 - June 2019
Optum Solutions Inc.
Healthcare Specialist
Admin Assistant
89%
Organizational Skills
85%
Social Media Management
88%
Answer provider phone calls and provide
them with the information they ask for
regarding patients' insurance benefits and
claims.
Fairly resolve customer complaints.
Elevate customer concerns to managers
and supervisors as needed.
