Gloria Syombua Mulinge

 CURRICULUM VITAE GLORIA SYOMBUA MULINGE PERSONAL DETAILS Address P.O Box-, Gatundu, Kenya Date of birth 23th November 1987 Nationality Kenyan Marital Status married Telephone - Email - Languages English & Kiswahili Personal Profile A highly skilled banking practitioner with over 8 years’ experience in the operations department in Equity bank Kenya. My experience has exposed me to all the sub departments in operations starting from being a teller, clearing officer, back officer where I worked closely with branch accountant and cash officer exposing me into knowing how to use ERP in stock taking. Recently, I have been the team lead in the customer service department that handles customer queries and also looking for new customers to open accounts. I have also been exposed to financial advisor role in my work place where I have been able to advice customers concerning their financial objectives and risk tolerance then recommending appropriate planning strategy. I am Self-Driven, Diligent, Able to work with minimum supervision, Team player and Flexible. Key skills A proactive team leader who is ready to work with other members in order to achieve team’s aspiration. A healthy self-esteem and ability to communicate efficiently and effectively. Highly flexible and ability to work without supervision. Ability to multitask and schedule work commitments in a way that promotes optimal performance and work outputs. Career Objective: To work in a growth oriented institution in collaboration with the management to extend my service to the society as I develop my career. PROFESSIONAL QUALIFICATIONS Master of Business Administration- Project Management May 2015- July 2017 Kenyatta University pass Bachelor of Commerce - Finance 3RD MAY 2009 –23RD NOVEMBER 2012 KCA University 2nd Class Honours Diploma Information Technology communication management 10thApril2008 –5 APRIL 2009 IAT Credit Temple College – Computer packages 10th Jan 2008- 6th April 2008 Computer skills in Sage, QuickBooks, Microsoft word, Excel, PowerPoint, Windows XP, Access EDUCATION BACKGROUND Muthale Secondary School 2nd Feb 2004 – 6th December 2007 KCSE B- St Joseph Boarding Primary School 5th Jan 1996– 10th December 2003 KCPE 371 WORKING EXPERIENCE VALUE CONNECTION SERVICES LTD 1st July 2019 to date Finance manager Responsibilities Reviewing financial reports Monitoring of customers’ accounts preparing activity reports and financial forecasts Investigate ways to improve profitability, and analyze markets for business opportunities, Equity Bank Limited 1st August 2011- 31 JUNE 2019 Relationship Officer Responsibilities Developing business plans for customer Giving customer financial advice Advising customers on cash management and investment planning to enable them reach their financial objectives Managing and updating customers portfolio Building and maintain client base Account Opening supervisor Responsibilities Opening new accounts Advising customers concerning different bank accounts Ensuring proper KYC is done when opening accounts Ensuring the customer understands most banks products Opening Company Accounts Managing the customers Activation of dormant accounts Equitel Mobile Banking Assistant Manager Responsibilities Issuing Equitel lines Linking the Equitel lines to mobile banking Doing pin Regeneration and reset Doing reconciliations in the department Using ERP to balance the simcards stock Overall management of the sub-department Back Officer Responsibilities Doing bank reconciliation Processing of transfers Internal, interbank and intercountry Processing bankers cheques Processing of salary Managing customers Clearing officer Responsibilities Processing in house cheques Processing outwards cheques Managing the customers Customer service officer Responsibilities Printing customers statements Managing customers inquires Application of cheque books Receiving customers instruction Manning the switchboard Teller Responsibilities Depositing customer’s cash Paying customers Cash management Account Assistant – Babs security ltd 12th Jan 2011- 30th July 2011 Tasks Undertaken Keeping company accounts records Company reconciliations Dealing with payable accountable Monitoring supplies Account assistance – (CDTF) 4th Jan 2010-30th July 2010 Key responsibilities Company reconciliations Taking stocks Disbursing funds to various projects Processing accounting for petty cash SKILLS & TRAINING Communication skills Problem solving skills Team player skills Customer Management skills Conflict resolution skills HOBBIES & INTERESTS General Reading, Volunteer work, Travelling, Making Friends REFEREES 1. Catherine Kavinya Munyasya Relationship Manager Family bank limited Cell phone:- 2. Esther Nyakarima Executive Director Babs Security Services Cell phone: - 3. Samuiel Ndungu Equity Bank Limited Operation Manager Cell phone:-