Gloria Abhulimen

GLORIA UTOGIT ABHULIMEN ✉️-| 💻 Open to Fully Remote Work ___________________________________________________________________ PROFESSIONAL SUMMARY Meticulous and reliable Virtual Assistant/Customer Support Specialist with over 3 years of experience thriving in remote, high-volume service environments. Demonstrates exceptional skill in live chat engagement, customer retention, problem-solving, and cross-functional collaboration. Recognized for strong interpersonal communication, time zone flexibility, and the ability to build trust with diverse stakeholders. Adept at using a wide range of digital tools to manage workflows, support customers, and uphold high service standards. Tech-savvy, adaptable, and performance-driven, with a strong commitment to confidentiality, continuous learning, and team success. CORE SKILLS & COMPETENCIES • High-Volume Live Chat & Email Support • Customer Inquiry Resolution & Escalation Handling • Strong Written and Verbal Communication Skills • Client Satisfaction & Feedback Management • Remote Work Efficiency with Excellent Time Management • Proficient with Google Workspace, Microsoft Office Suite, Gmail, Outlook, Zoom, WebEx etc. • Proven Ability to Work Independently and Multitask Effectively • Strong Organizational Skills with Meticulous Attention to Detail • Confidentiality & Compliance with Internal and Client Policies • Relationship Building with Team Members, Managers, and Clients ___________________________________________________________________ PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT / CUSTOMER SUPPORT SPECIALIST PARAGON GLOBAL NETWORK – REMOTE (HOUSTON, TX, USA) JAN 2022 – PRESENT • Communicates with customers via email, phone, SMS, MS Teams, Zoom, WebEx and online chat platforms based on customer preferences and urgency to provide fast and effective support. • Maintain and update customer records, communication logs, and task trackers using SharePoint, Excel, and internal CRMs, ensuring data accuracy and completeness. • Process customer inquiries and service requests via email, phone, SMS, and live chat platforms, maintaining a high standard of professionalism and data consistency. • Prepare daily and weekly reports summarizing customer interactions, issues resolved, and action items for internal teams. • Accurately log service and support activities in centralized systems to support performance monitoring, team alignment, and documentation integrity. • Support administrative operations including document preparation, interview scheduling, training material development, and meeting coordination. • Escalate complex technical or service issues per internal protocols, ensuring full documentation and timely resolution. • Apply logical thinking to troubleshoot and resolve minor concerns independently, contributing to workflow efficiency and customer satisfaction. • Participate in recruitment and onboarding processes; schedule interviews, coordinate new hire orientation, and train junior support staff on systems and expectations. • Assist in the development of internal SOPs and knowledge base content to ensure standardized practices across support functions. • Deliver ongoing mentorship and performance coaching to junior team members, aligning with KPIs and communication standards. • Manage multiple concurrent chat and task windows with attention to detail, ensuring personalized and timely responses. • Attend regular virtual team meetings to share performance insights, report issues, and propose workflow improvements. • Uphold confidentiality and compliance standards when handling sensitive client and company information in a remote work environment. LEGAL ASSOCIATE / CLIENT SUPPORT SPECIALIST A.S. ARTHUR & CO. – BAYELSA, NIGERIA JAN 2021 – JAN 2022 • Served as the first point of contact for client inquiries; resolving issues via email, phone, and chat while maintaining a professional and empathetic tone. • Coordinated client onboarding and intake, including collection and verification of required documentation, scheduling of consultations, and managing digital client files. • Managed legal correspondence and calendar scheduling across multiple attorneys and administrative teams, ensuring seamless coordination of court dates, meetings, and deadlines. • Responded to client inquiries via email, phone, and virtual platforms, offering timely and professional guidance on case status, required documentation, and procedural next steps. • Drafted and reviewed legal documents including contracts, affidavits, motions, and official correspondence with a focus on legal accuracy, clarity, and compliance with regulatory requirements. • Maintained an organized digital filing system using cloud-based tools to archive legal documents, case files, and communications, enabling efficient retrieval and real-time team collaboration. • Coordinated virtual hearings and client consultations, setting up secure Zoom/Webex sessions, preparing participants, and ensuring all case materials were accessible and accurate prior to meetings. • Monitored legal deadlines using task tracking systems to avoid missed filings or lapsed cases, and proactively alerted legal teams and clients of upcoming obligations. • Prepared professional legal and administrative reports, summarizing case progress, timelines, and action items for internal stakeholders and clients. • Collaborated with cross-functional teams (HR, Finance, Compliance) to ensure that legal service delivery aligned with organizational standards and client expectations. LEGAL ASSOCIATE / ADMINISTRATIVE ASSISTANT PARACLETUS LEGAL CONSULT – LAGOS, NIGERIA DEC 2019 – JAN 2021 • Managed scheduling, client appointments, and meeting coordination • Prepared correspondence, legal forms, and administrative reports • Conducted online legal research and documented findings for case use • Maintained accurate records of case files and contact logs • Registered businesses and NGOs, managing remote application processes • Coordinated communications between clients and government bodies • Ensured smooth virtual client intake and document collection • Provided post-meeting summaries to clients and team members • Drafted agreements and performed follow-ups on outstanding documents • Promoted remote operational efficiency with process suggestions NYSC LEGAL ASSOCIATE O.N.O LEGAL PRACTICE – LAGOS STATE, NIGERIA OCT 2018 – DEC 2019 • Scheduled meetings and ensured accurate documentation of legal activities. • Supported daily team operations and internal communication logistics. • Drafted, reviewed, and managed legal documents under supervision. • Managed daily administrative operations for partners and associates • Scheduled appointments and consultations • Organized both digital and hard copy case files • Provided client-facing support including call handling and email response • Created summaries of case files and hearing notes for legal team EDUCATION • University of Calabar, Nigeria — LLB, 2017 CERTIFICATIONS & MEMBERSHIPS • Member – Nigerian Bar Association • Member – Nigerian Institute of Management (Chartered)