GLISTER
DELA CRUZ
“Providing Small and Medium Online
Business Owners to do the things they
hate, so they can focus on what they
love.”
About me
Specialization
Social Media Management
Email Management
SEO (Search Engine Optimization)
Hey, I’m Glister!
I worked as a Social Manager, Web Content
Manager, and Virtual Assistant.
Lead Generation
Customer Service
Skills And Abilities
Virtual App Savy
Graphic Design
Marketing Research
Lead Generation
Customer Service
Contact Information
--Old Sauyo Road Mindanao
Avenue Quezon City,
Philippines
Education
University of San Agustin
Bachelor of Science
Information Technology 2006 - 2012
In 2021, I started my Virtual Assistant career as a
side hustle assisting Matthew Bautista (a Small
business owner) in managing his Social Media
Accounts, creating and editing posts as well and
managing his emails and schedules. This also
includes customer service support to his
customers, answering their inquiries and questions.
Today 2024, I work (full time) as a Virtual Assistant
to help more small and medium business owners
accomplish their tasks smoothly and they can work
on what matters most.
Let’s back up a bit - flashback 2014
I started my career working in a BPO company as a
customer service representative. I was able to
develop my communication skills and gained solid
organizational skills in handling high-pressure
situations and exceptional attention to detail. Then
I got promoted as a Quality Analyst and honed my
administrative task skills.
Then the Covid-19 pandemic started. I am living
with my old parents and I don't want them to get
sick because of the nature of my corporate job.
So I quit and started my Virtual Assistant Career
and started managing my own Youtube and
Facebook Gaming Channel.
HERE ARE SOME OF THE TASK I AM CAPABLE OF DOING
Managing WordPress Websites (Uploading blog post, Creating Images
Creating Social Media Images (Posters, memes)
Managing Email campaigns (Convertkit)(Creating email catchers and landing pages)
Managing LinkedIn Profile Account
Prepare presentations for prospective clients (PowerPoint)
Building engagement and Trust via Social media platforms
Manage YouTube accounts(edit videos, create thumbnails, Insert captions, write
descriptions). (Adobe Premiere Pro, Capcut, Pixelab, Canva)
Gather data for efficient business strategy and decision-making
Improve Customer Relations (Customer Support, refunds, inquiry, etc.)
Pinterest Account Management (Tailwind)
Calendar Management
Book Flights
Data Building
Lead Generation
Cold-calling potential prospects
WORKS EXPERIENCE
Virtual Assistant
Andromeda PoS Servicing
United Kingdom
2022 - 2023
Calendar management
Technical Support
Crisp Chat Client Support
Cold Calling
Email management
Ticket Management
Freshdesk Ticket Management
Website checking and management
Database Building
Virtual Assistant
Cake Muncer Manila
2021 - 2022
Social Media Management
Social Media Strategist
SEO
Chat support
Calendar Management
Email Management
Video Editing
Quality Analyst
VXI Global Solutions
2019 - 2021
Database Building
QA Talk
Carried out investigations into
Admin Task
reoccurring product issues by
Maintained current knowledge of
completing fault-finding, test runs and
legislation, agency procedures and
inspections.
agreements between parties to adhere
Monitor at least 150-200 calls per
to relevant regulations and legal
month.
contracts.
Quality Calibration with Clients and
Productions.
Subject Matter Expert
VXI Global Solutions
2018 - 2019
Designed and implemented successful plans for improving business performance that
increased operational efficiency significantly.
Handled complex problems and issues by understanding root causes and implementing
solutions.
Trained and mentored 15+ Consultants to increase team productivity.
Used organizational data to improve team goals, plans.
Conducted staff interviews to collect data and personal feedback directly from employees.
Customer Service Representative
VXI Global Solutions
2016 - 2018
VXI Global Solutions – Quezon City, Philippines
Achieved a 15% increase in customer satisfaction:
Implemented proactive communication strategies that led to a significant improvement in
customer satisfaction scores.
Resolved 90% of customer issues on the first contact:
Developed in-depth product knowledge and problem-solving skills, resulting in the swift
resolution of customer inquiries and concerns.
Identified upsell opportunities, contributing to a 10% increase in sales revenue:
Recognized and capitalized on cross-selling opportunities, effectively increasing the
average transaction value.
Consistently met and exceeded monthly KPIs:
Surpassed performance targets, including call resolution times, customer feedback ratings,
and upsell quotas.
