Glisson D. Flores

EXPERTISE GLISSON FLORES GRAPHIC DESIGNER / CUSTOMER SERVICE / MANAGER CONTACT Graphic Design Email Design Customer Service Chat Support Technical Support Order Fulfillment SKILLS AND STRENGHTS ✨ Graphic Design: I am proficient in Photoshop and Illustrator, enabling me to create visually appealing designs and manipulate images to meet specific requirements. 📚 Office Suites: I possess advanced skills in Microsoft Office and Google Suite, utilizing these tools to streamline workflows, create professional documents, Phone- Email- Address Patalan, Paniqui, Tarlac and collaborate effectively. ✉️ Email Designing and Product Creation: I have experience in designing engaging email campaigns and creating product mock-ups, showcasing my creative abilities. 💼 Work Ethic: I am known for my strong work ethic, dedication, and willingness to go the extra mile to achieve goals. I thrive in fast-paced environments and EDUCATION am adept at managing multiple priorities efficiently. 🤝 Team Player: I am a collaborative professional who values teamwork and actively contributes to fostering a 2020 MA Educational Leadership Unibersidad de Dagupan 2007 BS Computer Science Interworld Colleges positive work environment. I effectively communicate with colleagues and stakeholders to achieve shared objectives. 🔍 Independent Worker: While I am a team player, I am also capable of working autonomously with minimal supervision. I am self-motivated and take initiative to complete tasks and meet deadlines. Foundation LANGUAGE English Tagalog ELEGIBILITIES Civil Service Professional Eligibility Licensure Examination for Professional Teachers Passer WORK EXPERIENCE Subject Matter Expert (Technical Support 2008 for an Antivirus Account) Experience in assisting agents with their inquiries pertaining to the product, handling escalation calls, disseminating critical updates, and generating program reports. 2009 Technical Support Representative Bigpond Business Possess extensive experience in providing comprehensive support for ADSL and Wireless broadband internet connections specifically tailored to Business Accounts in Australia. My expertise encompasses various aspects of these technologies, enabling me to effectively troubleshoot and resolve issues related to connectivity, speed, network configuration, and security. I am well-versed in the unique requirements and challenges faced by businesses in maximizing the performance and reliability of their internet connections. 2010 Technical Support Representative (Windows Live ID & MSN) performing password resets and providing comprehensive assistance to MSN customers in resolving both billing and technical issues. I have a thorough understanding of the intricacies involved in resetting passwords and ensuring the security of customer accounts. Customer Service Representative 2012 Experience in providing comprehensive assistance to customers, diligently addressing their inquiries and concerns. Whether it be product information, order status updates, or general assistance, I am adept at delivering prompt and accurate responses to ensure customer satisfaction. Fulfillment Team Manager and Email campaign designer - Possess extensive experience in successfully managing three order fulfillment teams for three separate Print-on-Demand (POD) stores. With a strong understanding of the intricacies involved in the order fulfillment process, I effectively coordinate these teams to ensure seamless and efficient operations. Proficiency in crafting compelling marketing content, such as subject lines, call-to-action statements, and personalized messaging. I leverage my understanding of customer segmentation and targeted marketing techniques to tailor emails to specific audiences, maximizing their impact and relevance.