GLEYNNISE OSORIO
A D M I N
L E A D
S U P P O R T
G E N E R A T I O N
C U S T O M E R
D A T A
S E R V I C E
E N T R Y
PROFILE
(--Marilao, Bulacan
https://glennosorio.my.canva.site/
SKILLS
Detail-oriented Administrative Assistant with expertise in lead
generation, data entry, customer service, and support operations.
Skilled in optimizing workflows, maintaining accurate records, and
delivering exceptional client support. Seeking opportunities to
contribute organizational efficiency and enhance customer experiences
EXPERIENCE
SUPPORT SPECIALIST
Rylem Staffing
Admin Task
Phone Support
April 24, 2023- March 11, 2025
Data Entry
Research and identify potential leads through business channels, including industry
Email Marketing
directories, and online databases.
Lead Generation
Maintain and update lead databases with accurate and timely information
Computer Literacy
Assist in creating and sending email campaigns to nurture leads.
Project Management Tools
Strong Communication
Organize and maintain office files and records in both physical and digital formats.
Provide general administrative support to the team.
CSR II
EDUCATION
Task Us, Philippines
August 2021- April 2023
Attends to all customer inquiries in any communication channel.
ASSOCIATE IN HOTEL AND
RESTAURANT MANAGEMENT
Assist with all customer complaints, follow-ups, and reports.
Assist on all customer request for any financial processes.
Our Lady of Fatima University
CAREGIVER IN ELDERLY
ADMINISTRATIVE ASSISTANT
Agent Tech Mastery
St. Thomas Technological Institute, Inc
April - June 2021
Create and schedule social media content for engagement.
TOOLS & SOFTWARE
Manage all social media accounts by responding to and welcoming new signed-up
members.
Salesforce
G Suite
Hubspot
Microsoft 365
Zendesk
Trello
SOCIAL MEDIA SUPPORT
Priceless Regime
Zoho
Clickup
2010 - 2014
Zoiper
Asana
Grasshopper
Hootsuite
Educational institutions and online classroom management
Dubsado
Promo Republic
Responsible for creating, documenting, and providing reports for safekeeping.
Administer assigned clerical tasks.
Create and schedule social media content for all accounts.
Manage and create webinar schedule.
