Glenn Ordanes Tinio

Glenn Ordanes Tinio Manila, Philippines Contact # +63(905)-; Email:-Skype Id- Virtual Assistant expertise in Customer Service Overview and Skills: Looking for a well-rounded virtual assistant? That’s me. With 12+ years of Customer Service and Sales Support, I have been privilege to work with different online retail companies using a variety of platform and doing different tasks such as inbound and outbound calls, answering/forwarding emails, internet research, managing schedules and marketing. I am experienced with Microsoft Office, Google Apps and Wordpress. Service is always a passion for me that drives me to constantly improve my existing skill set as well as learn new software and service techniques. I am available to work for you 40 hours a week and cater to EST or PST. If you think we’re a good fit, please contact me. I look forward to working with you! Portfolio: Here are some of the projects that I have created using the Google Calendar, Google Sheets and Gmail. I have also included all the learning sessions that I have accomplished in Virtual Assistant Bootcamp. Email Management Using Google Sheets Schedule Management Credly Training Badges Employment History: Email Support | Choxi, formerly known as Nomorerack ( Home Based Online Job) October 2014 - December 2016 I worked as an Email Support for their products. It was also part of my job to handle and resolve customer complaints and respond promptly to customer inquiries. We were trained to use Zendesk as a primary tool in sending out emails and tracking all tickets. Senior Team Leader | Telus International Philippines Inc January 2004 - February 2018 As a Senior Team Leader, I oversee and manage the activities of 5 Team leaders, including but not limited to, leading and managing the optimal execution of operational activities ensuring that each team leader meet / exceeds their goals and metrics on a daily basis. I also act as Operations prime in the absence of Operations Managers related to management of day to day operations, including stakeholder management to facilitate issue resolution and making certain client KPIs, goals and targets are met.