Glenn Francis B. Manuel
Bulac, Sta. Maria, Bulacan-
Objective: To contribute to the progress of the company by utilizing my skills and also gain additional knowledge for the growth of my career.
Job Experience
B&M Global Services Manila
Process & Quality Analyst
BGC Corporate Center
#3030 11th Avenue cor 30th Street
City Center, Bonifacio Global City
Taguig City 1634
July 2018 to present
TELUS International Philippines, Inc.
Quality Analyst
TELUS House McKinley West
Le Grand Avenue Fort Bonifacio
Taguig City 1634
April 2015 to June 2018
Accenture Philippines, Inc.
Transaction Processing Representative
Global One Building
Eastwood City Libis
Quezon City
November 2009 to December 2014
Educational Background:
Tertiary School AddressSchool Year
Bulacan State UniversityCity of Malolos, Bulacan-
BS Electronics and Communications
Engineering
AMA Computer College City of Malolos, Bulacan-
BS Computer Engineering
On-the-Job Training
Digital Telecommunications Philippines Inc. (DIGITEL)
Transmission Engineer Trainee
Abilities and Skills
Knowledgeable in computer applications such as:
MS Office (word, excel, PowerPoint)
Good Communication Skills
Experienced in BPO Industry
Analytics
Monitor and check quality of output for supported LOB/region
Report on weekly quality metrics, helping my specific LOB trend towards a passing rate
Providing deep dive analysis to find trends and root causes of markdowns to improve LOB performance
Collaborating with Team Leaders, Trainers, and Clients to ensure calibration regarding process
Data gathering and presentation to Leadership team
Personal Background
Birthdate:October 04, 1985
Civil Status:Married
Citizenship:Filipino
Religion:Roman Catholic
Spouse: Van Helen Bautista-Manuel
Character Reference
Erwin Carreon
Quality Analyst
TELUS International Philippines, Inc-
Arvidas Clyde Turingan
Quality Analyst
TELUS International Philippines, Inc-
I hereby certify that the above information is true and correct to the best of my knowledge.
GLENN FRANCIS B. MANUEL
