Glenn Francis Manuel

As a Process & Quality Analyst, my main tasks are to monitor

and check the quality of the output for the LOB/region that I am

supporting, report on weekly quality metrics, helping my specific

LOB trend towards a passing rate, provide deep dive analysis to find

trends and root causes of markdowns to improve LOB performance,

provide coaching session for team members to discuss common

opportunities and recommendations, collaborating with TLs, trainers,

and clients to ensure calibration regarding process, and data

gathering and presentation to Leadership team. I am very happy

about the work that I do on a daily basis and I feel fulfilled with my

work.