Glendale V. Angeles

 GLENDALE V. ANGELES • Blk 7 Lot 12 Leo St. Windsor Mansion, Buhay na Tubig, City of Imus, Cavite ☎ - -- Qualification and Skills: Computer Literate (Microsoft Office Word, Microsoft Office Excel and PowerPoint). With good Communication skills. Willing to be trained. Ability to handle multiple task and responsibilities with less supervision. Physically fit and good working attitude. Highly trainable and can adapt easily to any environment. EDUCATIONAL BACKGROUND: Tertiary: Bachelor of Science major in Tourism (2008) University of Perpetual Help Dalta System (UPH-DS) WORK EXPERIENCE: Salini- Impregilo, Dubai branch Timekeeper/Coordinator (September 2017 – July 2019) Check daily attendance of Company workers, Sub-contractors, and Supply workers. Reports directly to my Superintendent. Make daily and weekly time sheets. Make daily report and weekly report of attendance. Make daily Manpower report. Arranging meals and transportation for the staffs and workers from the camp to the site. Coordinates with the HR and Accounting Departments for company worker salary and other concern. Check and request materials that will be use at working sites. Handling more than 900 people in one shift. Do administrative work. Jobs 4 All Multi-purpose Cooperative Marketing Head (June 2012 - November 2014) (June 2016 up to April 2017) Looking for Clients to sell the service offered by the Cooperative Explaining to the prospect clients how the cooperative works Discuss what benefits can the prospect clients get if they engaged to Cooperative Xerox Business Services Philippines, Inc. Customer Care Senior Assistant (December 2014 – May 2016) Back Office work Handles Medical Product orders through Fax and Email Issues Credit, Debit or Returns on the items that the customer ordered Do Outbound Calls to the customers for follow up or if necessary 7107 Islands Cruise Shipping Corporation On-board Receptionist/Front Office Staff (May 2010 – August 2010) Check-in Passenger on their respective choice of cabin Organize activities for the passengers while there on cruise Announce updates and information for the passenger using the paging system Keep valuables of passengers for safe-keeping (as per passenger’s request) Handles passenger complaints and give appropriate solutions on their complaint Check-out passengers after the duration of cruise Conducts cabin keys inventory after the passengers has checked-out Cebu Pacific Airlines (NAIA-terminal 3) Lead Check-in Service Agent (April 2008-February 2009) Check-in Passengers on their respective flight Check-in Passengers luggage’s Supervising agents on their handled flights Documenting flight manifest Handles excess baggage collections Assisting passengers Handles customer complaints Book flights for passengers and employees Control flight schedules Advanced Contact Solution Inc. Customer Service Agent (February 2006-December 2007) Handle calls Handle customer’s account for their program services and billing statements Process payments over the phone using credit cards or bank checks Up selling of company’s program services and promos Gives basic troubleshooting procedures to customers having technical problems Handles customer’s complaints Markets company’s services Gives customer satisfaction in every calls TRAININGS COMPLETED: BASIC SAFETY TRAINING (March 1-6 & 8-9, 2010) (Regulation VI/1 of the 1978 STCW Convention, as amended) Personal Survival Techniques (IMO Model Course 1.19) Fire Prevention and Fire Fighting (IMO Model Course 1.20) Elementary First Aid (IMO Model Course 1.13) Personal Safety and Social Responsibility (IMO Model Course 1.21) Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passenger and Passenger Spaces (March 22-23, 2010) (IMO Model Course 1.28) (Regulation V/2 and V/3, of the 1978 STCW Convention, as amended) Proficiency in Crisis Management and Human Behavior Training Including Passenger Safety, Cargo Safety and Hull Integrity Training (March 24-25, 2010) (IMO Model Course 1.29) (Regulation V/2 and V/3, of the 1978 STCW Convention, as amended) ON THE JOB TRAININGS: Dnata Philippines Inc. Admin Assistant (February 2008 – March 2008) Corinthians Travel and Tours, Inc. Travel Agent (January 02, 2008 – February 05, 2008) Negros Navigation Actual Shipboard Training from November 26 to 30, 2007 PERSONAL DATA: Date of Birth:May 9, 1981 Sex:Male Weight:140 lbs Religion: Roman Catholic Place of Birth:Cabanatuan City Height: 5’5” Language:Filipino and English