Gleiza Isabel Naive

Gleiza Isabel Naive Address: Mandaue City, Cebu, Philippines Email address:-Skype ID: live:.cid.fcf501ba3e5c0155 SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Customer Service: Email / Chat / Phone Support​ – 5 years of handling customer enquiries about a certain product through email, chat and phone calls. Lead Generation​ ​and​ ​Sales Rep​ – 5 years of utilizing all tools to get many leads and convert them into sales. EMPLOYMENT HISTORY: Customer Service Specialist (email, chat, phone) The Australian Institute of Professional Pathways (​online​) Sydney Office: George St., Sydney, NSW October 2015 – March 2020 – Full-time ▪ Assists customers through email, chat, calls with their concerns regarding internships ▪ Prepares email marketing campaigns for onshore and offshore prospective ▪ Manages social media ▪ Manages CRM called Active Campaign ▪ Posts jobs advertisements to different job sites ▪ Manages other tools such as WordPress, Jotform, Zap, Asana, Tawkto ▪ Technically savvy with your computers students Billing Representative Accenture, Philippines (office-based) March 2014 – June 2015 ▪ Assists customers’ inquiries regarding their invoices, disputes, services, phone lines, internet, etc. ▪ Responsible in managing customers’ active account information EDUCATIONAL ATTAINMENT: Surigao Education Center Surigao City, Philippines Major: Business Administration Dear Hiring Manager, My name is Gleiza Isabel Naïve but you can call me Gee, for short. I worked at an Australian company for 5 years since 2015 as an all-around Customer Service Representative / Virtual Assistant / Lead Generator. I am experienced in handling customer inquiries through inbound / outbound phone calls, chats and emails. I am a very passionate and motivated person. I take my job seriously but I also do not forget to de-stress to have a balanced lifestyle. ● ● ● ● I am a Virtual Assistant that helps businesses generate more leads through posting to job sites, utilizing forms on WordPress, landing pages, posting to Facebook, etc I am a Customer Support who knows how to handle inquiries via email, chat and phone calls. I also have enough knowledge about Active Campaign, Slack, Zap, Zopim, Tawkto, JotForm, Asana and WordPress I have knowledge in handling Social Media. I also have a bit of background in Sales (Inbound / Outbound) Lastly, I have knowledge in Google Sheets, Gmail Suite, Google Docs, Microsoft Excel and Microsoft Word I believe that I am the right fit for this position because I have enough skills to be able to help your company grow even more.