Gladys Nwaoha

GLADYS NWAOHA Lagos, Nigeria- --|LinkedIn PROFESSIONAL SUMMARY Accomplished Executive Assistant with 4+ years of experience providing high-level administrative support in fast-paced environments. Expertise in Virtual role: managing executive calendars, organizing meetings, appointment scheduling, travel bookings, and providing administrative support to increase productivity. Known for my exceptional organizational and collaborative skills, attention to detail, and ability to manage multiple tasks efficiently. Highly proficient in various software tools, going above and beyond to deliver exceptional service and enhancing operational efficiency. SKILLS HARD SKILLS  Virtual Communication Software: Slack, Microsoft Teams, Zoom, Skype, Email, Zoom, Pumble  Administrative Skill: Docs, Sheet, Workspace, Gmail, Microsoft Office Suite  Appointment Scheduling: Picktime, Calendly, Google Calendar, Acuity  Data Entry & Management  Email & Calendar Management  Travel Coordination SOFT SKILLS        High attention to detail and accuracy Time Management and strong Organizational skill Confidentiality and Discretion Collaboration and Teamwork Problem-Solving and Adaptability Interpersonal and Communication Skill Research and Slide presentation WORK HISTORY 04/2024 to Date Virtual Assistant Amnick Social Enterprises, United Kingdom  Organized and facilitated virtual team meetings and video conferences across multiple time zones, ensuring smooth communication and collaboration in remote work environments.  Provided comprehensive virtual support to clients, managing calendars, email correspondence, and travel arrangements while maintaining strict confidentiality and attention to detail.  Performed administrative duties such as data entry, creating spreadsheets, and organizing files  Responded to client inquiries via phone, email, and other communication platforms..  Orchestrated complex scheduling for executives, managing calendars, schedules and appointments, reducing scheduling conflicts.  Handled inquiries and provided accurate information about the company’s products and services.. 10/2019 to 01/2024 Executive Assistant New World Industries Limited  Managed and prioritized a high volume of incoming communications (100+ emails and 50+ calls daily), serving as the primary point of contact for executives and external stakeholders, resulting in an improvement in response times  Answered and directed incoming phone calls promptly and professionally to the appropriate department.  Served as a liaison between teams, clients, and the management, relaying timesensitive information promptly and accurately..  Maintained strict confidentiality in handling sensitive information, including acquisition documents, company account documents, personnel files, and financial reports.  Assisted with maintaining an updated calendar and company documents and correspondences Career Break for a Volunteer Opportunity 11/2015 to 10/2016 Secretary to ICT Director Cross River University of Technology – Cross River  Revamped the examination monitoring process, implementing new anticheating measures that contributed to a 20% reduction in examination malpractice across the department.  Designed and implemented a new digital filing system for student examination records, improving data accuracy by 95% and reducing retrieval time by 40%, which streamlined the grading and appeals processes.  Developed and delivered comprehensive orientation sessions and onboarding for over 200 new ICT intakes.  Managed the ICT Director's calendar, prioritizing appointments and ensuring efficient time management, which increased the director's productivity. Acting as the primary liaison between the ICT department and other university departments, facilitating clear communication and reducing interdepartmental query resolution time by 50%.  Provided formidable support to learners by collaborating with fellow team members, setting extra learning sessions for students and assisting them in meeting up with their academic curriculum. EDUCATION 2015 Higher National Diploma: Cooperative Economics and Management Institute of Management and Technology TRAINING AND CERTIFICATIONS ● ● ● ● ● ● On-Demand IT skills Digital Witch Support Community Airbnb Arbitrage/Property Management Digital Hospitality Hub Virtual Assistant and AI Career Essentials ALX Africa Phone-based Customer Service LinkedIn Learning Customer Service: Serving Customers through Phone and Chats LinkedIn Learning Customer Service: Problem-solving and Troubleshooting LinkedIn Learning