Gladys Nwaoha

WHAT I DO:

As an Administrative Virtual Assistant, I specialize in streamlining your operations so you can focus on what truly matters. From managing calendars and scheduling appointments using tools like Picktime, Calendly, and Google calendar to email management and workflow organization, I ensure your tasks are handled with precision, confidentiality, and discretion. My goal is to keep your day running smoothly while helping you maintain a professional image.

Customer service is my passion. I believe every interaction is an opportunity to create lasting impressions. Whether it’s responding to inquiries, resolving issues, or building rapport with customers, I bring expertise in CRM tools like Freshdesk, HubSpot, and Intercom to deliver top-tier support. My focus is on turning every customer interaction into loyalty and retention, ensuring your business thrives through exceptional service.

As an Airbnb Guest Support Specialist, I provide seamless and personalized experiences for your guests. From managing guest communications to coordinating check-ins and check-outs, I handle the details that create memorable stays. I work closely with maintenance and cleaning teams, ensuring properties are always ready for guests. With my support, your guests will enjoy smooth, hassle-free experiences that lead to glowing reviews and repeat bookings.

If you’re juggling too many responsibilities or struggling to stay on top of appointments, I’m here to help. Let me take care of the details so you can focus on growing your business and providing exceptional experiences.

Proficient in:

• Google Workspace tools, Microsoft Office tools, Zoom, Loom, Vimeo, OBS studio
• Communication tools: Slack, Microsoft Teams, Zoom, Email
• File-sharing tools like Google Drive, Dropbox etc
• CRM tools, like Freshdesk, Intercom, and HubSpot
• Ability to prioritize tasks and meet deadlines
• Email management
• Appointment schedule/setting
• Property management: Airbnb, Booking.com, Zillow, Furnish finder etc
• Property management software: Guesty, Pricelabs, etc
• Strong organizational skill