Gladys Maddumba

GLAD MADDUMBA Executive Virtual Assistant - EDUCATION Bachelor of Science Major in Psychology University of Makati SOFT SKILLS Communication Time Management Organizational Skills Attention to Detail Adaptability Problem Solving Self-Motivation Reliability Customer Service Collaboration Empathy Time Zone Awareness Proactive Communication Confidentiality Cultural Sensitivity Positive Attitude HARD SKILLS Administrative Tasks Camella Homes, PH - As an enthusiastic and self-starting professional, I possess strong communication skills, enabling me to excel in various tasks. With 10 years of work experience in both corporate and virtual environments. I am known for my creativity, resourcefulness, flexibility, and professionalism, which all contribute to my effectiveness as a Virtual Assistant. Being self-sufficient and dedicated to continuous improvement, I take pleasure in learning new skills. WORK EXPERIENCE MULTIFACETED VIRTUAL ADMINISTRATOR 2021 - Present NEKIA FOXX AND COMPANY - Speaker, Life Coach, Engineer, Entrepreneur Managing a diverse range of responsibilities, including website maintenance, handling social media for 15 accounts, email marketing, content creation, online advertising, calendar management, administrative support, research and planning, collaboration, and continuous learning. Proficient in leveraging administrative tools such as Microsoft 365 and Google Workspace (formerly Google Suite) to markedly amplify productivity and collaborative abilities, spanning both personal and professional domains. VIRTUAL PROPERTY MANAGER 2019 - 2021 AIRTRIP - Australian Real Estate - Short term and Long term Rentals Handled 200 properties, including processing payment receipting and reconciliations, scheduling routine inspections, maintenance and repairs. Maintained tenant and property owners portfolios, attended to inquiries via phone and email, processed lease renewals, managed rental collection, and generated invoices and forms such as onboarding and termination. Contributed to ensuring smooth property operations and enhancing client satisfaction by delivering efficient remote assistance. EXECUTIVE VIRTUAL ASSISTANT 2017 - 2019 THE DUSTBOX CEO - Airconditiong Cleaning Services Provided comprehensive support to the CEO in various operational areas, including scheduling, correspondence, research, project coordination, and administrative tasks. Attended to customer phone calls and email queries, managing technicians to ensure all clients were attended to in a timely manner. Played a vital role in supporting the CEO's vision and ensuring efficient company operations. Microsoft Office Suite Data Entry CUSTOMER SERVICE REPRESENTATIVE Online Research PH Contact Centers - Sprint, AT&T, Comcast Xfinity, Target USA Email and Phone Support Social Media Manager Graphics Design Basic Video Editing Email Marketing Project Management Online Tools Website Miantenance Web Research Calendar Management 2013 - 2017 Accomplished team leader at Comcast Xfinity, specializing in managing agents and operations within a technical support account. Demonstrates a strong background in customer service and a deep understanding of technical support. Excels in handling supervisory calls, resolving complex issues, and ensuring exceptional customer satisfaction. REFERENCES Jean Cimafranca Property Manager Phone: - Email :- Nekia Foxx Nekia Foxx & Company CEO Katerine Ratilla Colleague Email :- Email :- Phone: -