Gladys Esteban

Gladys Mercado Esteban Customer Service I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. EDUCATION University of the Cordilleras BACHELOR OF SCIENCE IN PSYCHOLOGY EXPERIENCE Liaison Officer JQG CONSTRUCTION (FEB 2022- MARCH 2024) CONTACT-https://www.facebook.comtellarhope.mrcd? mibextid=LQQJ4d - Blk 3 Lot 12 Amsterdam St Palmera Homes Phase IV Brgy. Santa Monica, Novaliches, QC SKILLS Conflict Resolution Excellent Communication Skills Troubleshooting Service and Support Great Attention to Data Act as a central point of contact for all communication between different departments, teams, or organizations. Build and maintain strong relationships with internal and external stakeholders. Develop Provide support to ongoing projects by coordinating activities, tracking progress, and reporting status updates to relevant stakeholders Chat Support Representative AFNI PHILIPPINES (JUNE 2020 - DECEMBER 2022) Responded promptly to customer service inquiries Attained a customer satisfaction rating of 98% Contributed recommendations to enhance internal processes Customer Service Representative ALORICA (JANUARY 2019-MARCH 2020) Answering customer questions about the company, products, or services Resolving customer complaints Directing customers to the right department or supervisor Taking orders or processing payments Making changes to customers' accounts Handling returns and exchanges Addressing billing concerns Chat Support Representative CONVERGYS (AUGUST 2016 - DECEMBER 2018) Responding to customer inquiries regarding the company, products, or services Resolving customer grievances Guiding customers to the appropriate department or supervisor Processing orders and payments Modifying customer accounts Technical Support Representative VXI PH (MAY 2014-JULY 2016) Answering customer questions to learn about their situation Asking questions to get a better idea of what might be wrong Diagnosing and providing clear advice on what the user can do to solve their problem Logging information about the correspondence into the company’s system to keep a record of actions Maintaining composure and a positive attitude during difficult situations