Gladys Esteban

A dedicated Customer Service Professional with over 8 years of experience in the BPO industry. I’ve supported global clients—especially from the U.S., Australia, and New Zealand—across voice, chat, and email channels. I specialize in delivering fast, friendly, and effective solutions, with a strong background in both technical support and e-commerce.

I’m well-versed in tools like Zendesk, Salesforce, Freshdesk, and Gorgias, and I pride myself on maintaining high CSAT scores, resolving issues quickly, and creating positive customer experiences. I work best in remote setups, with excellent time management, communication, and a self-starter attitude.

I’m now looking to partner with companies that value quality support, strong communication, and a customer-first mindset.