Gladelyn Francia

With 13 years of experience as a Virtual Assistant, I support entrepreneurs, executives, and growing teams by streamlining operations, organizing workflows, and delivering reliable, high-level administrative support. My focus is simple: help you work smarter, stay organized, and operate with clarity.

Throughout my career, I’ve managed diverse tasks with precision, consistency, and a solutions-first mindset. My expertise includes:

📂 Check out my portfolio here:

👉 https://bit.ly/VAportfolios

💼 Core Skills

✔️ Customer Service – Professional handling of customer inquiries, complaints, and support via phone, email, and chat.

✔️ Virtual Assistance – Providing reliable and efficient administrative support for daily operations.

✔️ Chat Support – Managing real-time conversations to ensure excellent customer experience.

✔️ Email Management – Organizing inboxes, responding promptly, and maintaining professional communication.

✔️ Virtual Office Administration – Overseeing office tasks, record-keeping, and workflow coordination.

✔️ Project Management – Planning, executing, and monitoring projects to ensure timely completion.

✔️ Internet Research – Conducting accurate and efficient online research to support business needs.

✔️ Lead Generation – Identifying and qualifying potential clients to grow business pipelines.

✔️ Calendar Management – Scheduling, rescheduling, and organizing meetings and appointments.

✔️ Data Entry – Accurate and fast entry of data into systems and spreadsheets.

✔️ Database Management – Maintaining and updating business databases for accuracy and efficiency.

✔️ Scheduling – Coordinating personal and business schedules with attention to detail.

✔️ E-commerce Management – Managing online stores, including product listings, orders, and returns.

✔️ CRM Management – Handling customer relationship management systems for client engagement.

✔️ Orders and Returns Management – Processing, tracking, and resolving order and return requests.

✔️ Invoicing – Preparing, sending, and managing invoices and payment records.

✔️ Personal Task Management — handling day-to-day errands, reminders, travel planning, gift buying, reservations, and life organization to reduce stress and save time

🌟 Why Work With Me?

⭐ 13 years of professional virtual assistance

⭐ Clear, proactive communication

⭐ Highly organized, detail-oriented, and efficient

⭐ Skilled in Google Workspace, Microsoft 365, CRMs & productivity platforms

⭐ Trusted by global clients for reliability, confidentiality, and seamless support

🎓 Educational Background:

Bachelor of Science in Commerce, Major in Entrepreneurship – De La Salle University, Philippines (recognized as a Center of Excellence).

If you’re looking for a modern, dependable, and solutions-driven Virtual Assistant to elevate your operations, I’d love to connect.

📩 Message me to get started.