Gizelle Tonzon

OBJECTIVE A multi-talented and adaptable customer service professional eager to take on greater responsibilities. Proven ability to thrive in fast-paced environments while remaining composed and solutions-focused in challenging situations. EXPERIENCE Axios Durable Medical Equipment October 2024 - February 2025 DME Customer Service Representative •Responding to customer inquiries via phone, and email while providing accurate information about DME products and services. •Verifying insurance benefits, and dropping necessary documents to billing with the use of Medact and Athena. •Maintaining accurate records of customer interactions, service requests, and billing information in our databases. •Conducting follow-up calls or emails to ensure customers receive updates about their order request Tactical Back Office October 2023 - June 2024 Intake Specialist •Conducting comprehensive patient intake assessments, gathering essential information, verifying patient eligibility, and ensuring all necessary documents are complete and accurate. •Acting as the primary liaison between healthcare providers, insurance companies, and patients to coordinate the delivery and setup of DME •Verifying insurance coverage and obtained pre-authorizations and approvals as required for DME services. •Processing payments and sending copy of invoice via email. Flood Simple June 2023 - October 2023 Virtual Assistant/ Cold Caller •Cold Calling potential clients or leads using VICI dial to offer insurance •Assessing clients’ background information and financial status •Providing the specific terms of insurance policies with brokers or policyholders •I create quote using underwriting software Probe CX December 2017 - June 2023 Customer Care Representative •Identify customer's application requirements and verify customer details via HUBCX. •Doing data entry, outbound call and sending emails to customers and distributors to follow up with specific request via Salesforce. •Scheduling appointments between customer and meter reader ensuring that the reading date are set up at convenient times. •Performing admin tasks / Ad hoc duties included. Concentrix February 2017 - July 2017 Customer Service Care •Answers questions and resolves issues thru phone calls •Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible •Guides the provider through their members plan of benefits, Aetna policy and procedures. Alorica August 2016 - February 2017 Customer Service Representative •Answering questions about a company's products or services thru phone (inbound) or chat. •Processing orders and transactions including replacement and refunds. •Assisted customers with product-related questions, feedback and complaints. Results October 2014 - May 2016 Customer Service Representative / Intake Coordinator •Responds to inbound calls or written correspondence inquiries from members or providers within established timeframes. •Trained for HIPAA verification. •Furnishing members with details regarding their benefits and eligibilities including deductibles, copayments and co-insurance. •Creating an Authorization and make referrals to other departments as appropriate EDUCATION Eulogio “Amang” Rodriguez Institute of Science and Technology 2013 Food Technology GIZELLE TONZON  Blk 3 Lot 14 Sanapen Ville Peñafrancia Brgy Cupang 1870 - - SKILLS Customer Service CRM Data Entry Inbound, Outbound and Cold Calling Insurance Verification Appointment Scheduling Email Management Medical Equipment and Supplies Payment Processing Administrative Support REFERENCE Evans Repayo - "Simply Energy" Client Service Manager / Operations Manager- Ma. Kristal Gonzales - "Med-Metrix Philippines" Coding Denial Analyst- Domingo Sta. Romana III "Concentrix" Customer Service Administrative-