Gizelle Tonzon

I am a dedicated and experienced professional with over a decade of customer service, administrative, and operational support experience across various industries including healthcare, insurance, solar and energy. My diverse background has equipped me with strong communication, multitasking, and problem-solving skills, making me a valuable candidate for roles requiring attention to detail and client-focused service.

In my most recent position as a DME Customer Service Representative, I was responsible for responding to inquiries via phone and email, assisting with order placements, verifying insurance benefits, and ensuring accurate and timely billing using tools like Medact, Athena, and Availity. I maintained detailed records of customer interactions and followed up with patients to provide updates on their order requests.

As a Customer Care/Intake Specialist, I conducted comprehensive patient intake assessments, verified insurance eligibility, reviewed documentation for accuracy, and processed DME requests using Brightree. I communicated with patients and providers, managed emails and SMS outreach, and followed up on authorization statuses, demonstrating a high level of efficiency and attention to administrative detail.

I worked as a Customer Care Representative for an energy retailer in Australia for more than five years, handling outbound calls, data entry, and administrative duties. I scheduled meter read appointments, coordinated with distributors, and used tools like Salesforce, HubCx, and Excel to streamline customer operations.

As a Virtual Assistant in the insurance industry, I performed cold calls, negotiated policy terms, and created insurance quotes using underwriting software. This experience sharpened my sales abilities and enhanced my attention to compliance and confidentiality.

My career started in the BPO industry, where I spent four years handling high-volume inbound calls for healthcare (HIPAA-trained) and e-commerce (Amazon) accounts. I resolved customer complaints, processed refunds and replacements, and created prior authorizations with efficiency and empathy.

In addition to my professional experience, I possess creative skills including video editing with CapCut, and engaging with my followers by posting travel videos on TikTok and Instagram. These skills reflect my adaptability and enthusiasm for learning new tools and platforms.