Gizelle Katrina B Lopez

GIZELLE KATRINA B. LOPEZ #20 Palmyra St., Bayug, Iligan City, Philippines 9200  CELL: - E-mail:- CAREER OBJECTIVE “Seeking a competitive job to enhance, and use my skills to achieve Opportunity of career growth. “ PERSONAL INFORMATION Date of Birth : October 6, 1983 Civil Status : Single Citizenship : Filipino Height : 5’ Weight : 56 kls Contact person : Julieta B. Lopez Relationship : Mother Contact number Skills :- : Knows how to Drive (with License), Teaching Strategies, Technical Support, Word, PowerPoint, Excel, Major Troubleshooting of Mobile Phones, Wired and Wireless Internet Connection, VoIP, Email-Client Support (Microsoft Outlook, Outlook Express, Thunderbird)Zendesk, CRM, PROFESSIONAL AFFILIATION  St. Laurence Institute of Technology: Vice President (June- EDUCATION and LICENSURE Mindanao State University- Iligan Institute of Technology, Tibanga Iligan City, Philippines Master of Science in Physical Education( 2012- current )  Mindanao State University- Iligan Institute of Technology, Tibanga Iligan City, Philippines Graduate of Bachelor of Physical Education , 2006   TEACHERS LICENSURE EXAMINATION, Philippines  Passed : Year 2006 WORK EXPERIENCES  St. Laurence Institute of Technology – Iligan City - Registrar/ P.E instructor ( June 2007- September 2007) (June 2012 - March 2020 )  Teleperformance Philippines – Shaw Blvd, Pasig City (BPO- Call Center) - Customer Service Representative (September 2007-December 2007) Account: Helio (US- Telecom) – Billing Apac Customer Service Inc. – Southgate, Alabang  City (BPO- Call Center) - Customer Service Representative (January 2007- March 2008) Account: Anthem Blue Cross- Blue Shield (US-Medical Insurance) Convergys Philippines – Ayala Avenue, Makati City  (BPO- Call Center) - Technical Support Specialist, TIER 2 ( April 2008January 2011) Accounts: TimeWarner Cable (April 2008- December 2008) (US- Internet Service Provider, Troubleshooting wired internet connection)ATT –Uverse (January 2009- January 2011) / ( USInternet Service Provider, Troubleshooting wireless/wired internet connection, TV and VOIP) 24/7 Customer Philippines Incorporated – Makati  City BPO- Call Center -  Technical Support Specialist, TIER 2 ( January 2011June 2012) Account: Yes Optus (Australian Telecommunications Company) / (troubleshooting all brands of mobile phones) Odesk/Upwork VA / Tech Support / Email Support / Customer Service Support ( December 2013- October 2023) Below is the list of my skills and/or experience that I believe would greatly contribute to your company: *Customer Support Agent - Handling concerns, Resolving issues, Process Exchanges, Refunds, Chargeback and etc. *Technical Support - I worked for Yes! Optus as Mobile and iPhone Tech Support and mainly handles troubleshooting issues and ATT U-Verse where I handled troubleshooting wired and wireless internet connection, Email clients, downloading software like vpn and anti-virus, troubleshoot voip and cable tv. *Email Handling - Rendered my service as Email Support for Online Retail Stores and handle customer service issues. Answer tickets thru Zendesk and other CRM platforms. *Oberlo - Adding products from Oberlo to Shopify. *Web Research - Search the web for certain topics, social media accounts, contact information, blogs, checking website traffic thru Alexa *Data Entry - Transfer information thru Google Docs and other CRMs. *Marketing Assistant - Worked long-term with a VPN company as Marketing Assistant. I search blogs or websites that features modern technology and contact the Editor-in-Chief to make an offer. These offers are sent thru email (Gmail) giving them 1 year free VPN access in exchange for a Feature Writing. *Social Media Contact Researcher - search contact details thru Facebook, Twitter, LinkedIn, and by use of search engines I have wide knowledge in using different kinds of platforms for communication, documentation, and databases. Microsoft office VPN Apps Zendesk Mailchimp Slack Shopify. Zoho CRM Google Docs Quickbooks Adding Products using Shopify Oberlo VoIP / SIP software or other dialers Infusionsoft Amazon Work Station Guru Trello Asana PBX Teamwork salesbrain Podio HubSpot Freshdesk Click-up Airtable