Gizelle Katrina B Lopez

Hi,

My name is Gizelle Lopez and I am an Excellent Customer Service Representative. I have rendered 5 years of service in the BPO Industry and I am proud to say that my skills and knowledge came from the top call center companies like 24/7 Customer Phils. and Convergys. I began my career as a Virtual Assistant last 2013 and I have been active ever since, rendering quality service to different clients that enabled me to enhance my knowledge and skills.

Below is a list of my skills and/or experience that I believe would greatly contribute to your company:

*Customer Support Agent - Handling concerns, Resolving issues, Process Exchanges, Refunds, Chargeback etc.

*Technical Support - I worked for Yes! Optus as Mobile and iPhone Tech Support and mainly handles troubleshooting issues.

*Email Handling - Rendered my service as Email Support for Online Retail Stores and handled customer service issues. Answer tickets thru Zendesk.

*Oberlo - Adding products from Oberlo to Shopify.

*Web Research - Search the web for certain topics, social media accounts, contact information, blogs, checking website traffic thru Alexa

*Data Entry - Transfer information thru Google Docs and other CRMs.

*Marketing Assistant - Worked long-term with a VPN company as a Marketing Assistant. I search blogs or websites that feature modern technology and contact the Editor-in-Chief to make an offer. These offers are sent thru email (Gmail) giving them 1 year of free VPN access in exchange for a Feature Writing.

*Social Media Contact Researcher - search contact details thru Facebook, Twitter, LinkedIn, and by use of search engines

I have wide knowledge in using different kinds of platforms for communication, documentation, and databases.

Zoho Crm

VPN Apps

Zendesk

Shopify

Hubspot

Netsuite

Google Docs

Quickbooks

Clickup

Salesbrain

Freshdesk

Trello

Adding Products using Shopify

VoIP / SIP software or other dialers

Infusionsoft

Ring.io

Amazon Work Space

Teamviewer

Anydesk

Chrome Remote

Tidio

Comm100

CommerceSpace

Google WorkSpace

Microsoft Office

I am the type of person that likes to finish the job on time. I am pro-active and detail-oriented. I would love to go the extra mile!

I am very much interested in your job post and hopefully, you'll give me a chance to work with you!

I am looking forward to an interview at your most convenient time.

I am Available 40-50 hours/ week, Monday-Sunday.

Truly yours,

Gizelle Katrina Lopez