Girlie Suguitan | Freelancer Resume

Girlie Casa Suguitan Business Administration Major in Banking and Finance Blk.6, L13, Employees Village, Brgy. Sta. Monica, Puerto Princesa City, Palawan 5300 Objective: Obtain a Work at Home, preferably a non-voice position, where I can apply my 10+ years experience in the BPO industry. A position that will allow me to grow my skills for a home-based career. ______________________________________________________________________________ SUMMARY OF QUALIFICATIONS:  Knowledgeable in CRM Tools like SAP (System Analysis and Program Development), SalesForce.com, Verizon Rapid Delivery (VRD)/Proquest, OneView International (OVI), F&E, Proposal Manager, Ecost, VECRM, GCT, Contract Viewer, CAMEO, Premisys, Google Drive, Google Sheet, Outlook, Outlook Communicator, IBM Messenger, Live Chat, Net Conferencing.  Proficient in Microsoft Word, MS Excel (which includes Pivot and VLOOKUP), MS Powerpoint for reports and presentations.  Exceptional command of the English language with strong verbal, written and transcription skills.  Touch Typist (at least 60 words/minute, 95% accuracy).  With more than 10 years of experience in the BPO industry as Customer Service Representative, Account Manager, Virtual Team Lead, Chat and Email Support Roles.  With experience in eBay Motors, and Verizon (Telco) Accounts.  With experience in Inventory and Logistics Management.  With experience in data entry thus keen to details and with an accuracy of work.  Ability to identify, prioritize and resolve issues independently and to escalate more complex issues appropriately.  Ability to establish and maintain an effective working relationships with fellow employees as well as with the customers. ______________________________________________________________________________ WORK EXPERIENCES: TELEPERFORMANCE PHILIPPINES - (July 2014 - March 2019) Teleperformance Bldg, Ayala Ave. cor. Sen. Gil Puyat Ave. Makati City. 1200  Global Sales Acceleration Support - VERIZON BUSINESS EMEA (2017 – March 2019) Job Description:  Manages and monitors team members who work with our internal clients, specifically Account Managers based in Germany.  Works with our Account Managers in goal setting to achieve and improve their target sales for their handled Corporate Accounts/Companies.  Assists Account Managers with administrative tasks such as preparing quotations, contracts and submitting orders for processing.  Delegates task and communicate clear instructions to team members.  Coaches team members to improve performance necessary to achieve our goals.  Provides necessary training that a team member needs.   Lead point of contact for all matters related to the client's account and any escalations received by a team member. Answers internal client's inquiries/requests/concerns through phone, chat, email and using screen sharing software (net meetings).  Remote Account Manager – VERIZON BUSINESS ASIA PACIFIC -) Job Description:  Manages certain Corporate Accounts/Companies for Sales Tier – G3 (Accounts without B-end Managers).  Works with our external clients (customers) with their inquiries related to pricing, solution or services offered by Verizon and about their orders.  Provides a quotation on the needed service or solution.  Creates Service Order Form or Contract.  Submits the Order Package to Order Management Team as soon as contracts are signed and monitors it accordingly, ensuring that it's well taken care of and processed in a timely manner.  Process and submits documents needed for the cancellation of orders.  Submits account creation/credit requests.  May also involve in the post-sale process when needed.  Communicates with the customer through email and phone calls. AEGIS PEOPLE SUPPORT - (January 2011 – July 2014, acquired then by Teleperformance) Aegis People Support Bldg, Ayala Ave. cor. Sen. Gil Puyat Ave. Makati City. 1200  Virtual Team Lead – VERIZON BUSINESS NORTH ASIA (2013 – 2016) Job Description:  Manages and monitors team members who work with our internal clients (Account Managers and In-country Sales Support) who are based on different countries in North Asia Region which includes Hong Kong, Korea, Taiwan, and Japan.  Works with our internal clients (Account Managers and In-country Sales Support) in goal setting to achieve and improve their target sales for their handled Accounts.  Creates Sales/Booking reports for the Corporate Accounts/Companies handled by the North Asia Sales Support and report to update our Supervisors and Managers of the team’s progress.  Delegates task and communicate clear instructions to team members.  Coaches team members to improve performance necessary to achieve our goals.  Provides necessary training that a team member needs.  Lead point of contact for any concerns raised by our internal clients related to their Accounts handled and for any escalations received by a team member.  Sales Support – VERIZON BUSINESS ASIA PACIFIC (Jan. 2011 – 2013) Job Description:  Assists Account Managers with administrative and pre-sales tasks which involve preparing quotes or pricing from different vendors, project initiation requests, export compliance, technical approvals, and credit approvals.  Monitors and provide feedback for the status of the order starting from receiving the request from the Account Manager until the orders are moved to billing completed.        Prepares Service Order Form/Contract which may or may not be signed by the customer depending on the project or account. Prepares and Submits Order Packages/Proposals to the Order Validation team for processing. Process and submits documents needed for the cancellation of orders. Submits account creation/credit requests. May also involve in the post-sale process when needed. Work may include compiling and analyzing data, creating reports, providing information regarding specific product/function/policies, tracking of processes and activities. Communicates with employees at all levels of the organization to gather or convey information and resolves inquiries and issues too. SUPERVALUE INC. - (January 25, 2009 to June 11, 2010) Bldg. E, SM Corporate Offices Macapagal Ave, Pasay City  Supply Chain and Logistics Assistant Job Description:  Monitors and Process Booking or Purchase Orders of Products/Stocks.  Responsible for replenishment of stocks at Cebu Warehouse.  Expedite orders if needed.  Schedules the delivery or shipment of products from the supplier and the transfer of stocks/products from warehouse to stores.  Responsible for stocks transfers from the warehouse to stores.  Coordinates with Vendors/Suppliers with regard to procurement of products/stocks.  Responsible for logistics settings of different products and vendors.  Monitors Overstock, Out of Stock, Nonmoving products/stocks at Cebu Warehouse.  Assists with inventory counts.  Performs inventory analysis as needed.  Participates in other inventory, warehouse and logistics projects as needed. IBM-DAKSH BUSINESS PROCESS SERVICES PHILS. INC. (June 10, 2006 to December 13, 2008) 2nd Floor, Edsa Central Shaw Blvd. corner Sto. Cristo St., Greenfield District, Mandaluyong City. 1552 Phils.  Senior Customer Care Specialist – eBAY MOTORS Job Description:  Answer member’s inquiries through chat.  Guide the registered buyers and sellers on how to buy and sell on the site (eBay Motors).  Troubleshoot any difficulties that the members are experiencing.  Give suggestions or tips to sellers on how to create a good advertisement for the vehicle or vehicle parts they’re selling.  Give suggestions or tips to buyers on how to choose a good vehicle to purchase and provide them information on how they’ll be protected.  Answer questions regarding status of various accounts and attend to problems or complaints from customers. RAMOS VOCATIONAL SCHOOL - (July, 2001 to March, 2002) Palikpikan St., Balayan, Batangas  Data Encoder Job Description:  Accept typing jobs (such as resume, thesis, feasibility study and other documents) and enters the data to Microsoft Word or Excel (whichever is needed).  Printing the output or copies of the documents  Changing printer cartridges. ______________________________________________________________________________ ON-THE-JOB TRAINING: BANGKO SENTRAL NG PILIPINAS Department of Loans and Credit A. Mabini St., Malate, Manila January 6, 2006 – March, 2006 _____________________________________________________________________________ EDUCATIONAL BACKGROUND: COLLEGE: Lyceum of the Philippines University Intramuros, Manila April, 2006 Resident Scholar/Dean’s Lister SECONDARY: Balayan National High School Paz St., Balayan, Batangas March, 2001 ELEMENTARY: Balayan East Central School Paz St., Balayan, Batangas March, 1997 Second Honorable Mention ORGANIZATIONS / AFFILIATIONS: Junior Financial Executives of the Philippines Auditor SY- Treasurer SY- Junior Achievements of the Philippines Accounting Manager - STYLEION COMPANY October 2004–March 2005 _____________________________________________________________________________ SEMINARS/TRAININGS ATTENDED: Vendor Training Verizon Wireless Cary, North Carolina, United States June 22-29, 2016 Business Opportunities in Franchising Junior Financial Executives of the Philippines September 13, 2004 - AVR (Lyceum of the Philippines University) Lecture/Seminar on Basic Bookkeeping and Financial Statement Preparation Junior Public Institute of Accountants August 10, 2005 - AVR (Lyceum of the Philippines University) _____________________________________________________________________________ PERSONAL DATA: Date of Birth Place of Birth Sex Civil Status Nationality Religion Languages Spoken : : : : : : : CHARACTER REFERENCE: March 12, 1984 Balayan, Batangas Female Married Filipino Roman Catholic English and Tagalog Available upon request.