Girlie Suguitan

-With 10+ years of experience as a Customer Service Representative in different BPO companies, supporting accounts like Verizon Business (APAC & EMEA), and eBay Motors. With roles such as Chat Support, Sales Support, Virtual Team Lead, Account Manager, and Global Sales and Acceleration Support.

-With 1 1/2 years experience as Supply Chain and Logistics Assistant in SM Supermarket, handling Cebu Warehouse.

-With 1 year experience as Data Encoder, encoding/typing different documents such as research paper, feasibility studies, other school projects, resume, and legal documents.

I believe that the experiences and skill sets I acquired for working 13 years can provide significant contributions to your company. I can be a valuable asset and can help you with the following tasks:

1. Pre-sales and post-sales transactions like creating purchase orders, preparing quotations, creating contracts, order processing, tracking/monitoring of delivery, inventory management, stock transfers or logistics.
2. Customer Service: coordinating with different stakeholders, answering inquiries about products and services, status of orders, delivery, stock availability, account status, cancellation and expedite requests, resolving issues and complaints through emails, phone calls, and chats.
3. Administrative and Back-office: data entry, email management, online research, reporting and documentation, maintaining database, account management, meeting and calendar scheduling.
4. Team Management: delegating tasks and setting deadlines, monitoring team performance and providing feedback to management, discover training needs and provide coaching, motivating team members.

Knowledgeable with the following Softwares/Tools:

-Salesforce.com

-SAP (System Analysis and Program Development)

-Verizon Tools (Proquest, OneView International (OVI), F&E, Proposal Manager, Ecost, VECRM, GCT, Contract Viewer, CAMEO, Premisys), Verizon Net Conferencing

-Microsoft Office: Word, Excel, Powerpoint, Outlook

-Google Drive, Sheet, Docs, Gmail

-Outlook Communicator, IBM Messenger/Sametime, Cisco Jabber, Skype, Zoom, RingCentral

-Loom, Dropbox, Screenmailer