Girard Guido

 822 Bldg-8 Bliss BO. Putatan, Muntinlupa City 1772 MOBILE- E-mail-GIRARD GUIDO Objective To be able to use my skills and knowledge at its best and to expand it to better contribute on company’s productivity. Work experience Feb. ’09 – Sept. ’09 Acquire Asia Pacific, Shaw Boulevard Mandaluyong Customer Service/Technical Support Associate Assisting customers with bill and other concern regarding VOIP account Taking payments and updating accounts Troubleshooting of connection, software and hardware for VOIP Floorwalk support for new hires and transition coaching Assisting Agents & providing info about Policy & Procedure Ensuring customer satisfaction and issue resolution Dec. ’07 – July. ’08 GE Money Servicing Philippines Inc. , Northgate Cyberzone, Filinvest Alabang Customer Service Associate Assisting customers with bill and other concern regarding credit cards Processing of report and replacement of lost/stolen cards Taking payments and updating accounts Activation of cards and upselling for new and valued customers Upselling of client products Ensuring customer satisfaction and issue resolution Taking escalation calls and agent coachings Tracking of daily sales, aht, and monitorings Floorwalk support for new hires and transition coaching Assisting Agents & providing info about Policy & Procedure Aug. ’06 – Oct. ’07 HSBC-HDPP, Northgate Cyberzone, Filinvest Alabang Processing Executive Assisting customers with bill and other concern regarding credit cards Processing of report and replacement of lost/stolen cards Taking payments and updating accounts Creating reports for bank account salary recalls Activation of cards and upselling for new and valued customers Upselling of client products Ensuring customer satisfaction and issue resolution Taking escalation calls and agent coachings Tracking of daily sales, aht, and monitorings Nov. ’04 – June ’05 Technion Communications Corp. Filinvest, Alabang Resolution Specialist - L2 (Dell) Assisting Agents & providing info about Policy & Procedure Ensuring Customer Satisfaction and Issue Resolution Coaching Agents on areas for improvement Live auditing on agent’s call (at least 20 per week) Handling of call escalations Monitoring of team’s ACW, AHT & ACD Weekly reporting of Team stats Handling the team when Team Leader is either Off or Absent Taking Inbound & Outbound calls when necessary Troubleshooting Computers over the phone Education June 1998– March 2002Philippine Science & Technology Colleges Computer Science June 1994 – March 1998 Las Pinas National High School personal information Born on May 23, 1982 in Manila, Phil's. Fluent in English and Filipino. Knowledgeable in MICROSOFT Office suite and other applications. Interests include surfing the net, traveling and relating with people. Skills include Computer troubleshooting Both on Hardware and Software, tearing down and installing computer hardware and peripherals. Goal-oriented, adaptive and dedicated. REFERENCE AVAILABLE UPON REQUEST