Giovanni-Petrina Cosetti
53250 PINA VISTA DRIVE, IDYLLWILD, CA- / - /-
Summary:
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Dynamic and highly qualified leader with strong managerial skills—including managing multiple unions—
20+ years of executive level experience, and the natural ability to establish rapport and confidence with
both clients and colleagues.
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Strong organizational skills that foster a positive and collaborative work environment under pressure, as
well as extensive experience with developing core customer service teams.
Experience:
Node.io — Idyllwild, CA (Remote)
Customer Success Specialist
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FEBRUARY 2019 – November 2019
Responsible for account management for Node.io including the generation of data as requested,
onboarding new accounts, building custom models for accounts and all day to day communication.
Node is the first AI-powered discovery engine that connects people with opportunity at massive
scale. Node’s proprietary deep learning technology revolutionizes the online discovery process by
making sense of the relationships between billions of people and companies on the web and
customer-owned data. Sifting through these connections, Node proactively surfaces the most
relevant opportunities in real-time to accelerate growth across sales, marketing, recruiting,
partnerships, and beyond. Companies can leverage Node’s discovery engine through an online
platform and/or API. Node was founded by Falon Fatemi – Google’s youngest employee – and is
backed by Mark Cuban, NEA, Avalon Ventures, and Canaan Partners.
Exactor Inc./Intuit — Idyllwild, CA (Remote)
Director of Account Management / Customer Support Manager
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FEBRUARY 2011 - NOVEMBER 2018
Responsible for leading Customer Care team’s management in offboarding of all accounts during Intuit’s
M&A of Exactor effective November, 2017. After Exactor’s termination of technical support services,
became the sole contact for any remaining accounts for all technical assistance.
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Lead role in analyzing and filing sales tax returns for companies of different sizes (many with retail sales
exceeding $500M), and assessing best methods for data retrieval, calculation and remittance. Prior to the
M&A Exactor had over 15K accounts.
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Head of onboarding new hires and new clients on internal systems, as well as the legacy Customer Care
departments in PA/FL offices, with strong emphasis on client interaction.
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Facilitates best business practices including customer care, compliance, and research areas about sales tax
for Intuit products as well as other accounting, shopping and custom platforms.
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Serves as personal representative on largest accounts and orchestrates procedural changes for
streamlining account management and increasing revenue.
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Handled all executive assistant duties for CEO as required covering several departments and disciplines.
HighCom Security, Inc. — San Francisco, CA (partially remote)
Director of Corporate Affairs
MARCH 2006 - DECEMBER 2010
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Oversaw day-to-day office management, human resource needs and assisted with legal issue responses.
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Provided executive assistant support to CFO and CEO for all large-scale transactions and acted as full
personal assistant to CEO for staffing, travel, and planning of work and social engagements.
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Responsible for the coordination of the R&D department documentation procedures and certification
with the NIJ for new product development and compliance, as well as assisted with HighCom’s ISO9000
certification.
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Maintained client base of the CEO and acquired new customers through proactive solicitation, as well
as responsive communication to inbound inquiries (phone, trade shows, referrals, etc.).
Marriott International/Renaissance Hotels — San Francisco, CA
Senior Sales Manager (Marriott Moscone)
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MAY 2000 - MARCH 2006
Launched the new collective group sales office for Marriott for Northern California (EBC) and
maintained top line revenues for over 24 hotels in the Marriott brand in downtown San Francisco and
Northern California.
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Maximized revenue in all areas, focusing on both reactive and proactive sales, along with cross-selling
opportunities within the Marriott brand.
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Ensured sales information provided to Event Management staff at each property was accurate,
complete and timely distributed. Assisted each property with service standards to promote repeat
opportunities and consistently met personal and departmental goals, as well individual property
goals.
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Attended sales strategy meetings and assisted sales managers with acclimating to multi-property
sales as part of the opening team for this Regional Sales Office.
Director of Event Planning & Operations (Renaissance Stanford Court Hotel)
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Managed a full-time staff of 5 managers and 15 associates —representing 4 different unions—ensuring
the smooth and profitable operation of the Event Planning/Convention Services, Catering Sales, Banquet
and Audio-Visual departments.
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Worked with the Executive Chef to implement best practices and products to ensure profitability, and
contributed 30, 60 and 90-day forecasting information for group and transient sales, as well as assisted
in setting annual budgets.
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Actively involved in development of excellent client relationships during pre-planning and execution of
programs and events, and finalized promotions and advertising for social functions.
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Oversaw day-to-day operations, set goals, trained, developed, mentored, coached and counseled both
managers and associates.
Millennium McCormick Ranch Resort — Scottsdale, AZ
Director of Convention Services
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JANUARY 1996 - MAY 2000
Managed and supervised Catering and Convention Services Sales staff and operations. Increased food
and beverage revenue by 55% and wedding revenue by 65% from previous year by implementing
customized menu sales.
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Created an in-house restaurant guide, golf course guide and implemented a tee time surcharge program
for leisure guests to increase hotel revenue, as well as a pre and post contact program to ensure overall
guest satisfaction.
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Served on the Valley of the Sun Concierge Network Board of Directors.
Quarles & Brady — Phoenix, AZ
Bankruptcy Legal Assistant
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JUNE 1985 - JANUARY 1996
Created all pleadings, letters and documentation for United States Federal Court for Chapter 7 and
Chapter 11 filings that represented assets with a minimum of $5M. Created and implemented an
internal billing system for clients and time tracking system for federal court billing.
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Arranged on and off-site functions for firm, including several political fundraisers.
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Was the first approved billable legal secretary within the U.S. Bankruptcy Court, District of Arizona.
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Served as a liaison between Trustee and Debtor and docketed all assigned Trustee correspondence.
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Reviewed and maintained all documentation for Bankruptcy Department and updated systems and
forms to comply with continuously changing federal laws, standards and requirements.
