Giovanna Salinas

Giovanna Salinas Address:109 Tiago Ave ,Toronto,Ontario M4B2A4 Phone: ---https://ca.linkedin.com/in/giovannamicheelsalinas Summary of Qualifications § § § § § • § Over 9 years of experience in IT Manager, System Administrator, Help Desk, Support Technician Strong background in,Microsoft Infrastructure, Linux Infrastructure, Networks Proven skills in Coustomer Services, Project IT Management, Process Management , Control of Operations, Training Capabilities, ITIL, Support Demonstrated ability to encourage work teams to achieve the organizational goals. Professional communication skills include fluency in Spanish, English Intermediate and French (B1) Graduate Bachelor in Computer Science, Certified Microsoft Desktop Support Technician, Microsoft Certified Technology Specialist Computer skills include: Operating Systems: OS, Android, Windows Client XP, Windows 7, 8,10, Windows Server 2003, 2008,2012 , Red Hat. Support Tools: Netsupport , Team Viewer, Citrix Data Base: SQL SERVER,Oracle , Sybase Applications: Microsoft Office, Office 365, Microsoft Project InfoPath. Implementation and Administrations Tools: Sharepoint Server and Client, Microsoft Exchange , Microsoft Internet Information Server, ISA Server , Server Project Manager , Lync. , Active Directory , WSUS,Microsoft CRM. Virtualization: Vmware, Hyper-V Antivirus: McAfee, Symantec , Storage: SolidFire, Pure Storage FA-405 System, Pure Storage – FlashArray, Pure Storage FA-400 SystemProgramming Language: VB .Net , C# , Delphi , PHP Experience Server Manager Freelance Domino IT Servicios de Informática (Quito-Ecuador) January 2015- December 2015 § Web Master : Hosting and Server Maintenance § Management of Active Directory, Email, File server, Printer Server, Firewall in Microsoft and Linux infrastructure. § Management Information for the best quality of site. Remote user support clients and internal users. Call Center support. IT Consultant Freelance Business IT (Quito- Ecuador) March 2014-December 2014 § Migration of Exchange 2007 a Exchange 2010 § Network monitoring maintain active network services § Managing Active Directory § Remote User support § Validation and integration of information systems § Taking customer requirements § Project Manager in projects for implementation of platform Microsoft Process Engineer Riesgos del Trabajo IEES (Quito- Ecuador) January 2012 - May 2012 § Installation and configuration of Oracle BPM § § § Analysis of manual processes for deployment in Oracle BPM Automate and optimize business processes Process Implementation in house. Operation Coordinator / Help desk Coordinator Secretaria Nacional de Planificaciòn y Desarrollo (SENPLADES ) (Quito-Ecuador) January 2011- December 2011 § Coordination of the activities and tasks of the operations team. § Build and control of release process of the news software products.- Implementation of BPM Bonita. Management and Control of data bases process. Management and coordination of the activities of change control and applications. § Coordination of the activities of the help desk team to give support to all departments. § Implementation ITIL metodologies. IT Consultant Binaria Sistemas (Quito- Ecuador) September 2010- December 2010 § Planing and control of IT projects: Active Directory, Exchange, Sharepoint, Hp servers, File Server, Hyper- V. § IT Services and tools like Microsoft, HP, DELL. § Project implementations. § Analysis process to the implementation of IT projects. § User Support. IT Chief Backoffice (Grupo Vallejo Araujo) (Quito-Ecuador) July 2009- December 2010 § Management of IT Department, including the business requirements, projects planing and organize and negociate the resource assigments. § Management the dayly operations and the implementation of new company infrastructure. § Manage the support team and all of their dayly activities. § Development and implementation of all IT policies and procedures, including architecture, security, disaster recovery, rules, purchase and provision of services. § Develop all requirements to adquire to upgrade harware and software and evaluate the offers presented. § Ensure the good performance of the network services, mail and information security. Support Engineer SYBASE Uniplex Systems (Quito-Ecuador) December 2008-July 2009 § Support Sybase data bases users § Servers implementation § Survey of new technologies IT Implementer/Solution Manager IBE Corporation (Quito-Ecuador) September 2006 - November 2008 • Manage IT Department ,Porject Management • Manage pre sales and Call Center • Implementation IT Projects : Exchange, Active Directory, WSUS, Netsupport, Sharepoint, Project, McAfee. • Server Management in Windows Infraestructure • Training to Office and Servers Microsoft users in courses specialized. • Developing internal security policies in the company and security services to customers • Development of Academic management system in C# and SLQ 2005. § § § EDUCATION • • • • Computer systems engineering equivalent Bachelor in Computer Science o Escuela Superior Politécnica del Chimborazo ESPOCH October 1997 – March 2006 (Riobamba –Ecuador) Microsoft Certified Technology Specialist , Microsoft Office Project Server 2007, SQL Server 2005 Microsoft Certified Desktop Support Technician Microsoft Certified Trainer-) -