Gio Spencer Cortes

G IO S PEN CE R R. CO RT ES in/giospencercortes (- - Metro Manila, PH SUMMARY Experienced professional with over 4 years of experience in operations and audit focused on data -driven process improvement, internal controls enhancement, and risk management in tech-focused companies. Strong overall background in agile management, client consultation, and collaboration. Proven competency in project management or audit execution from planning, fieldwork, and reporting. In-depth knowledge on Scrum, contracts, information security, and blockchain technology . CERTIFICATIONS EDUCATION Professional Scrum Master I ▪ Scrum.org ▪ 2019 Professional Scrum Product Owner I ▪ Scrum.org ▪ 2019 ITIL 4 Foundational ▪ AXELOS ▪ 2019 De La Salle University, College of Business Graduated, B.S. in Legal Management (2016) Outstanding Thesis Awardee Manila RELEVANT EXPERIENCE 2019 - Present Unionbank of the Philippines Information Systems Auditor ▪ ▪ ▪ ▪ ▪ ▪ 2019 - Present Plans and performs risk-based, process-oriented information systems audit projects focusing on assurance and advisory engagements Assists the Senior Unit Head and/or the Chief Audit Executive in the conduct of exit conferences and meetings with the Audit Committee to discuss issues raised and action plans taken by audit clients Creates and finalizes engagement reports and presentations that are reported to the Audit Committee Incorporates agile ways of working into traditional audit processes that results in better service to clients that have transitioned from waterfall to agile or scrum project management Develops interpersonal working relationships with internal clients that results in solutions to perceived roadblocks on planning and implementation of projects Evaluates internal control systems or environments to provide analysis, feedback, and recommendations to management that helps clients better determine if current efforts are aligned with their business objectives 2016 - 2019 Coins.ph Crypto Operations Manager ▪ ▪ ▪ ▪ Pasig, PH 2018 – 2019 Increased client satisfaction, improved processes, and gathered data for a cryptocurrency and remittance startup ( now acquired ) Wrote internal policies and controls for managing cryptocurrency operations and liquidity Analyzed client support tickets on frequent issues and improved client engagement procedures which improved overall satisfaction rating by 35% Operations Manager ▪ Pasig, PH 2016 – 2018 Served as deputy team lead under Customer Protection and wrote internal policies and controls on handling frauds, threats, and monitoring of suspicious account behavior Led projects that improved Compliance and Operations effectiveness in the Anti-Money Laundering and Terrorist Financing Prevention program, such as spotting common fraud patterns, basic sentiment analysis, and fund tracing SKILLS PROJECTS AND AWARDS IT Audit Information Security Agile / Scrum Auditing Risk Management Internal Controls Blockchain Public Speaking Educado ▪ Certified Blockchain Expert ▪ Unionbank of the Philippines ▪ 2019 ▪ Joined and won a competition hosted by Unionbank to develop a blockchain-based app that solves real world problems ▪ Pitched to a panel of judges of various tech backgrounds about how a blockchain-based app would supply accessible educational loans to an untapped market in the Philippines