Gino S. Lumayag
1342 Purok 1, Brgy. Balibago, Santa Rosa City, Laguna 4026-|-
Qualifications Profile
Goal-focused and analytical professional, with more than five years of experience in data management, virtual assistance, quality assurance, and conflict resolution. Effective at fulfilling a wide array of tasks while optimizing the quality of service in compliance with set-forth policies and procedures. Expert at developing and implementing innovative solutions and strategic plans to boost productivity and attain organizational objectives. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook) as well as web and social media usage.
Areas of Expertise
Process Development and Implementation Data Management
Strategic PlanningSEO
Data AnalysisQuality Assurance
Virtual AssistanceCost/Benefit Analysis
Professional Experience
ConcentrixSanta Rosa, LagunaOctober 2020-Present
Customer Service Associate I
Resolve customer complaints via phone.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or update/replace online orders.
Assist with placement of orders, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone numbers.
Suggest solutions when a product malfunctions.
Utilize computer technology to handle high call volumes. (VMWare, Avaya)
Work with customer service manager to ensure proper customer service is being delivered.
Filweb Asia, Inc. San Pedro, LagunaJanuary 2013-September 2020
Business Process Associate IV
Effectively handled multiple accounts in different industries such as Retail, Residential, and Energy.
Successfully met clients’ expectations that led to long-term projects for the company.
Advanced knowledge on different email and marketing platforms. (Outlook, Thunderbird, HubSpot)
Knowledge on different kinds of website navigation and scraping for data gathering.
Provides effective on the job training to the newcomers on all the data gathering/entry/analysis tasks assigned to them.
Supports supervisor with any possible solutions to help solve clients’ concerns/inquiries.
Adaptable to learn new processes, concepts and skills.
Knowledgeable in using Excel formulas and macros.
Quality Energy Pty. Ltd. Moorabbin, VICJune 2018-June 2019
Energy Analysis Consultant (Remote)
Analyzed each customers’ (mainly huge manufacturing companies in Australia) power consumption and made Power Factor Correction proposals.
Coordinated with head/sales engineers to execute the proposals made.
Proposals made successfully closed deals that led to long-term contracts from huge manufacturing companies.
Monitored and kept track of meetings, deals, project proposals using web apps (HubSpot, PVSell, Pipedrive)
Kept track of existing partners’ meter data consumption for quality assurance and maintenance of Power Factor Correction systems.
Education
Polytechnic University of the Philippines (Santa Rosa)
Bachelor of Science in Information Technology
2010
Balibago National High School-
