Goal-focused and analytical professional, with more than five years of experience in data management, virtual assistance, quality assurance, and conflict resolution. Effective at fulfilling a wide array of tasks while optimizing the quality of service in compliance with set-forth policies and procedures. Expert at developing and implementing innovative solutions and strategic plans to boost productivity and attain organizational objectives. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook) as well as web and social media usage.