Gino Cabilatazan
Operations | Support Specialist--
BLK 4 LT19 PH1D San Lorenzo, Brgy. Malitlit, Santa Rosa Laguna
Skills
Operations Support
Social Media Management
Talent Acquisition
Content Writing
Dispute Resolution
Technical Support
Customer Service
Project Management
Experiences
Merchant Support Specialist
Prime Remote Staff’s Client | Dec 2021 - May 2025
Provided direct support to small India/South Africa-based merchants, primarily
startups and small businesses, helping them navigate payment processing
challenges and achieve operational stability.
Worked with other teams like tech support team, management, and product teams
to share or escalate payment-related issues from merchants.
Part of a small team that investigates and resolves disputes related to payments,
reducing chargebacks by 18% through proactive education and guidance on best
practices for merchants.
Created and presented detailed reports on merchant support performance and
trends, aiding leadership in making data-driven decisions.
Delivered exceptional customer service, handling escalations and unique situations,
maintaining a 96% satisfaction rating based on merchant feedback surveys.
Talent Acquisition Specialist
Prime Remote Staff | Dec 2020 - Dec 2021
Maintained an organized candidate pipeline using applicant tracking systems,
improving hiring efficiency and reporting accuracy.
Led end-to-end recruitment processes, including sourcing, interviewing, and
onboarding candidates, ensuring seamless integration into remote teams.
Supported HR operations across multiple time zones, maintaining consistent
communication and addressing employee needs in a timely manner.
Reference: Human Resources Department --
Social Media Manager | Content Writer
Hometress LLC | Jan 2023 - Sep 2024
Developed and executed tailored social media strategies, boosting Hometress’ brand
awareness and engagement across Facebook, Instagram, and LinkedIn.
Created over 200+ pieces of engaging content, including visuals, videos, and
captions, that aligned with the company’s branding and tone.
Wrote and optimized blog posts, promotional materials, and website content,
increasing organic website traffic by 35% over six months.
Monitored social media metrics and analytics, achieving a 48% increase in
engagement rates across platforms within the first year.
Collaborated with marketing and operations teams to support promotional
campaigns, leading to a 20% increase in bookings during peak seasons.
Researched and integrated the latest social media trends, resulting in a 30% growth
in Instagram followers and a 22% increase in Facebook engagement within 12
months.
Designed and scheduled posts using tools like Canva and Buffer for consistent and
timely content delivery.
Reference: Human Resources Department --
Customer Service Representative
Concentrix | Jan 2020 - Dec 2020
Delivered exceptional customer support by handling high-volume inquiries, resolving
issues, and ensuring customer satisfaction across diverse communication channels.
Consistently exceeded key performance metrics, including achieving a 98% average
customer satisfaction score and a 95% first-call resolution rate.
Managed an average of 30+ calls daily, maintaining professionalism and efficiency
in a fast-paced environment.
Provided tailored solutions to customer concerns, resulting in a 20% improvement in
customer retention rates for the assigned account.
Education
University of the Philippines
BA in Language and Literature (Undergraduate)
Dates attended: 2018 - 2022
Completed over 2.5 years of coursework with a focus on language studies, literary
analysis, and effective communication strategies.
Gained foundational knowledge in critical thinking, research methodologies, and
creative writing.
Developed skills in analyzing complex texts, crafting compelling narratives, and
understanding cultural and social contexts through literature.
