Ginalyn

Ginalyn F. Navarro #02 Santiago Norte, San Fernando City, La Union, 2500 -/-- Objective  Aspiring to obtain a position in a dynamic environment where I can effectively contribute my skills and abilities for the growth of the organization and build my professional career and aiming to enhance customer service abilities, acquiring knowledge about different services. Profile Statement A self-motivated professional with solid out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. Professional Strengths: Excellent listener and communicator who effectively conveys information verbally and in writing. Analytical thinking with talent for identifying and improving work processes. Computer-literate with extensive software proficiency covering wide variety of applications. Relationship-builder with interpersonal skills. Highly adaptable, mobile, positive, resilient, patient, risk-taker who is open to new ideas Multi-tasking skills Key Skills, Qualifications and Core Competencies: Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills Understands new concepts easily – Quick learner Computer literate (Microsoft Office, call center telephony and technology, data entry skills, HTML, Knowledge in Visual Basic, Knowledge in Java) Reliable Problem-solving Organization Skills Keen to details Persuasive ability Stress tolerance Adaptability Professional Experience: Mobility Chat Support/Sales Associate Convergys Phils., Services Corporation GF-4F Building Delta, UP Ayalaland, Technohub, Commonwealth Avenue, Diliman, Quezon City                   August 2016-February 2016 Main Responsibilities: Assisted customers with their queries and problems by chat and phone call. Established and maintained contacts with new and existing customers as per the direction of the supervisor. Helped customers place new orders easily. Offering and assisting customers on changing data plans based on the average usage that will best suit their needs. Forwarded important and serious matters to the seniors. Transferred urgent calls to the required departments quickly and accurately. Entered and updated new customer details in the customer relationship management software according to administrative guidelines. Administrative Aide III (BAC Secretariat) Ilocos Training and Regional Medical Center Parian San Fernando City, La Union July 2013-August 2016 Main Responsibilities: Provide administrative support to the BAC (Bids and Awards Committee) Organize and make all necessary arrangements for the BAC meeting Attend BAC meetings as Secretary Prepare Minutes of the BAC meetings Take custody of procurement documents and be responsible for the sale and distribution of bidding documents to interested bidders Assist in managing the procurement processes Monitor procurement activities and milestones for proper reporting as needed for relevant agencies Consolidate Procurement Project Management Plan from various units of the procuring entity to make them available for review Make arrangements for pre-procurement and pre-bid conferences and bid openings Be the central channel of communications for the BAC with end-users, PMOs, other units of the line agency, other government agencies, providers of goods, civil works, and consulting services and the general public Assist in preparing Resolution Recommending Award, with regard to the technical aspect Assist in evaluation of bids and prepares accompanying reports for BAC’s consideration and approval Academe: Bachelor of Science in Computer Science STI College La Union – 2013 National Certification (NC II) – TESDA Computer Hardware Servicing – August 2015 Character References: Clarence C. Morales Head-Procurement Section Ilocos Training and Regional Medical Center -/-/-/- Mary Ann Jadormio Head-BAC Secretariat-Procurement Section Ilocos Training and Regional Medical Center -/-/-/- Virginia V. Casuga Chief Administrative Officer Ilocos Training and Regional Medical Center -/-/-/- Dan Almario Transition Team Leader Convergys, Inc. - Dexter Dig Team Leader Convergys, Inc. -/-