Gillian Weldon

Gillian Weldon Mitchelstown Castletown KP Co. Meath Ireland Contact: --Date of Birth: 03/05/1969 Curriculum Vitae I consider myself to be reliable, enthusiastic and committed towards any task that is set before me. Previous and present employment have acquired my utmost motivation and dedication. Strong communication and IT skills and I credit myself on providing excellent customer service, working as part of a team as well as independently. Academic Record- – Tywyn Secondary School, Gwynedd, Wales, UK -7 O’Level Certificates – English Language, English Literature, Mathematics & Biology, Home Economics, Business Studies & History. 2015 – TEFL Qualification 2015 – IELTS Qualification Driving Licence. Full UK Licence since 1986 Previous Employment. HSBC Bank – United Kingdom Customer Service Agent – -) Ensuring customers receive high quality customer service and are thoroughly satisfied Accepting cash/ cheque and debit payments Responsible for balancing accounts at the end of the working day. Sub-Branch Manager – -) Day to day running of sub branches linked to our main branch Providing excellent customer service Dealing with customer queries in particular mortgage and loan applications. Closing at end of working day and transferring all data to the main branch. HALO Foods Ltd, Tywyn, Gwynedd Line Manager – -) To organise and co-ordinate a large team working night-shifts Complying with the many regulations existing within the workplace Working with a large team relying on ourselves and each other to succeed Successfully working to strict guidelines Precise timelines which were met according to each other’s work influences Health & Safety skills obtained The Rank Group Plc Lead – Agent – (2012 – 2015) Ensuring that DPA was strictly adhered to by all customer service agents Hourly and end of shift QA analysis Meeting with managers weekly and daily to provide a detailed analysis of performance Monitor service levels across operations, initiating escalation procedures when KPI thresholds set by Rank were exceeded Manage the call-in line, report on unexpected absences and recommend any optimisation required Make live operational decisions on the allocation of staff resources in line with Rank Group guidelines The operation of multiple screens whilst monitoring in excess of thirty customer service agents Tutor ABC English Tutor – (2015 – Present) Educating and communicating using the English language with Asian students via virtual classrooms Adhering to strict time guidelines for each lesson Completion of report sheets and evaluation of students Teaching adult and children classes covering a wide range of topics Regular late night and early morning working hours due to the time zone in Taiwan Nurendale Ltd Customer Service Agent – (2016 – Present) Ensuring that customer queries are dealt with efficiently Co-ordinating collections and deliveries Completion of account queries and receipt of payments Ensuring that DPA is adhered to at all times Liaising with management and updating account information on a daily basis References. Available upon request