Gillian Weldon

I consider myself to be reliable, enthusiastic and committed towards any task that is set before me. Previous and present employment have acquired my utmost motivation and dedication. Strong communication and IT skills and I credit myself on providing excellent customer service, working as part of a team as well as independently.
Just some of my present and previous roles are outlined below
•Ensuring that customer queries are dealt with efficiently
•Co-ordinating collections and deliveries
•Completion of account queries and receipt of payments
•Ensuring that DPA is adhered to at all times
•Liaising with management and updating account information on a daily basis
•Hourly and end of shift QA analysis
•Meeting with managers weekly and daily to provide a detailed analysis of performance
•Monitor service levels across operations, initiating escalation procedures when KPI thresholds were exceeded
•Manage the call-in line, report on unexpected absences and recommend any optimisation required
•Make live operational decisions on the allocation of staff resources in line with guidelines
•The operation of multiple screens whilst monitoring in excess of thirty customer service agents