GILLIAN NJIRU
Virtual Assistant
About Me
Contact
Phone:
E-Mail:
Address:
--1806 Kimbo Road, Nairobi.
Education
Certificate in Virtual Assistant
Alison
2020 - 2021
Bachelor of Cooperative Business
The Cooperative University of
Kenya-
Diploma in Cooperative Management
The Cooperative University of
Kenya-
Skills
Administrative and Organization
skills
Executive Assistant
Calendar Management
Travel Coordination
Sales
Communication and Customer
Service
Technical and digital tools
Social media and Digital Marketing
Cold calling and Lead management
Real Estate management
Languages
English
Swahili
I am a highly organized and detail-oriented Virtual Assistant with expertise in
administrative support, Sales, Customer service, email management,
scheduling, and social media management. I’m also skilled in data entry and
a variety of Virtual Assistant tasks. I am dedicated to helping businesses
streamline operations and improve efficiency. With excellent communication
and time management skills, I am committed to delivering quality results for
every project.
Experience
Virtual Real Estate Agent
Mansa Plus Real Estate Ltd.
2023 – 2024
Worked as a remote real estate assistant at Mansa Plus, a real estate company
based in the US, specializing in showcasing properties through engaging
house tours
Duties and Responsibilities
Assisted buyers and sellers through the real estate transaction process
Conducted property showings, open houses, and virtual tours
Negotiated contracts and offers to ensure optimal outcomes for clients
Developed marketing strategies, including social media promotions and
email campaigns
Maintained strong client relationships and provided expert advice on
market trends and investments
Consistently met or exceeded sales targets and client satisfaction ratings
Telesales Agent
-
Mogo Kenya.
Worked as a remote Telesales agent at Mogo Kenya, a Fintech Company that
deals with Car Financing and Logbook Loans.
Duties and Responsibilities
Calling prospective customers and taking them through the various
Mogo products and terms (Car financing, Logbook loans etc)
Scheduling customers’ visits to Mogo branch where they meet a loan
officer on ground
Proactively working with lead contacts from marketers, calling them and
persuading the clients and finally converting them to loan sales
Advising prospective and current customers by answering questions and
addressing concerns about Mogo products
Answering customers’ questions and overcome objections
Meeting company expectations for excellent customer experience
Following-up on existing customers to check on their progress and
possibly get referrals from them.
Properly recording data in Mogo IT system
References
Sean Mc Nair
Eric Muchira
Mansa Plus Real Estates /CEO
Regional Manager/ Mogo Kenya
Phone:
-
Email :
-
Phone:
Email :
-
ericmunene020@gmail,com
