Gillian Mukami Njiru

I am a highly organized and detail-oriented Virtual Assistant with expertise in administrative support, sales, customer service, email management, scheduling, and social media management. My professional journey spans over three years, during which I have successfully helped businesses streamline operations and improve efficiency. My strong communication, time management, and problem-solving skills have allowed me to deliver quality results in every project I undertake.

I previously worked as a Remote Telesales Agent at Mogo Kenya, a leading fintech company specializing in car financing and logbook loans. In this role, I actively engaged with prospective customers, guiding them through Mogo’s financial products and ensuring they understood loan terms and conditions. I was responsible for scheduling customer visits to the company’s branch, liaising with on-ground loan officers, and following up with leads to convert them into successful loan sales. Additionally, I provided outstanding customer service by addressing inquiries, resolving concerns, and maintaining strong client relationships. By leveraging my persuasive communication skills, I consistently met company expectations, improved customer satisfaction, and contributed to business growth.

My experience in the real estate sector further strengthened my ability to work in fast-paced, client-focused environments. As a Virtual Real Estate Agent at Mansa Plus Real Estate Ltd., a U.S.-based real estate firm, I played a crucial role in showcasing properties through virtual house tours. I assisted both buyers and sellers throughout the real estate transaction process, conducted property showings and open houses, and negotiated contracts to secure the best outcomes for clients. My expertise in social media and digital marketing enabled me to develop promotional campaigns that effectively reached potential buyers. My commitment to customer satisfaction ensured that I consistently met or exceeded sales targets while providing expert advice on market trends and investment opportunities.

Academically, I hold a Bachelor's Degree in Cooperative Business from The Cooperative University of Kenya and a Diploma in Cooperative Management. Additionally, I obtained a Certificate in Virtual Assistance from Alison, which further refined my skills in remote administrative support. My ability to adapt to different industries, manage multiple responsibilities, and provide excellent service makes me a valuable asset in any professional setting.

With a strong background in sales, customer service, real estate, and virtual assistance, I am eager to leverage my skills to help businesses grow, improve customer engagement, and achieve operational efficiency. I am always looking for new challenges and opportunities to apply my expertise in dynamic and innovative work environments.