Gilbert Kamau

GILBERT KAMAU Education Specialist | Operations Support | Client Experience | Remote Work Professional Location: Nairobi, Kenya (Open to Remote Work) Languages: English, Kiswahili, Kenyan Sign Language, Kikuyu PROFESSIONAL SUMMARY Highly adaptable and detail-oriented professional with over 14 years of experience in support services, administrative coordination, digital content creation, and client-facing roles. Skilled in managing diverse workflow responsibilities, organizing complex tasks, providing personalized support, and maintaining excellent communication in remote environments. With a strong foundation in leadership, technology, and customer interaction through my role as Head of Learning Support, I bring a blend of empathy, efficiency, and problem-solving— ideal for remote operational, community support, and service-oriented roles at WeWork. I excel in managing documentation, coordinating teams, supporting clients, and building seamless digital workflows. I am self-driven, highly organized, and committed to delivering consistent, high-quality results in distributed teams. CORE COMPETENCIES • • • • • • • • • • Remote Work & Digital Collaboration Customer Support & Client Relations Operations Coordination Administrative & Organizational Support Task & Project Management Documentation, Reporting & Data Entry Education & Training Support Problem-Solving & Conflict Resolution ICT Integration & Digital Tools Communication (Written & Verbal) PROFESSIONAL EXPERIENCE Head of Learning Support – Gateway Talent School — Present • • • • • • Coordinate daily operations of the learning support department. Provide individualized support to clients (students, parents, staff) while ensuring positive user experiences. Manage documentation, reports, assessments, and communication records. Train and guide staff on processes, digital tools, and workflow optimization. Introduce and manage ICT systems that streamline operations and communication. Work independently while meeting targets, deadlines, and quality expectations. Education Technician & Special Needs Educator – Multiple Institutions 2011 – Present • • • • • Delivered client-centered support to learners and parents, ensuring satisfaction and positive engagement. Managed administrative tasks including scheduling, data entry, progress tracking, and reporting. Coordinated with teams to design and execute programs seamlessly. Created digital content, guides, scripts, and structured work plans used across departments. Provided problem-solving and conflict resolution support within multicultural environments. Orione Community Training Centre • • Facilitated individualized training plans and provided high-touch support to diverse clients. Managed daily operations in vocational training setups and monitored user progress. Tumaini Valley Springs Academy • • Coordinated learning programs and supported classroom operations. Maintained clear, consistent communication across staff, learners, and administration. EDUCATION • • • • Bachelor of Education in Special Needs Education (SEN) – Mount Kenya University Diploma in Special Needs Education – Kenya Institute of Special Needs Education Diploma in Early Childhood Development Education (ECDE) – Nyandarua DICECE Certificate in ICT – JKUAT TECHNICAL & REMOTE TOOLS • • • • • Google Workspace (Docs, Sheets, Drive, Meet) Microsoft Office Suite Zoom, Slack, Trello, Asana LMS and digital learning tools Email communication & ticketing systems ADDITIONAL STRENGTHS • • • • Strong remote-work discipline Ability to maintain professionalism across asynchronous communication High emotional intelligence and client empathy Reliable, self-managed, and solution-oriented