Gil Jr Melendres

GIL D. MELENDRES JR-- PROFESSIONAL SUMMARY: Results-driven and people-focused operations leader with over 15 years of experience spanning construction management, logistics operations, and customer service leadership. I bring a strong background in project coordination, supply chain management, team supervision, and client relations. Known for improving operational efficiency, strengthening team performance, and ensuring projects are delivered on schedule and within budget. I thrive in fast-paced environments where leadership, organization, and communication are key to success. PROFESSIONAL EXPERIENCE: PHILIPPINE ZION BUILDERS 88, INC. Regional Manager, February 2019 – December 2025 As Regional Manager, I oversaw multiple construction projects, ensuring smooth operations from planning to execution while maintaining strong client and supplier relationships. • Led project implementation discussions with clients to align expectations, timelines, and deliverables. • Monitored construction schedules and supervised Project Engineers to ensure on-time completion. • Planned and coordinated monthly material procurement based on project timelines. • Managed equipment deployment across multiple project sites to avoid downtime. • Conducted audits of warehouse operations and project coordination processes. • Maintained consistent communication with suppliers and clients to resolve issues and maintain workflow continuity. • Improved coordination processes that enhanced project efficiency and reduced material delays. PHILIPPINE ZION BUILDERS 88, INC. Logistics Officer, February 2014 – February 2019 Managed logistics and fleet operations supporting multiple construction projects. • Supervised heavy equipment and vehicle assignments, including preventive maintenance scheduling. • Led and managed motor pool staff, mechanics, operators, drivers, warehouse personnel, and purchasers. • Coordinated weekly and monthly material and equipment requirements with Project Engineers. • Oversaw procurement of construction materials and equipment parts. • Conducted warehouse inventory audits to ensure accuracy and prevent losses. • Streamlined equipment scheduling processes, minimizing project delays. SITEL PHILIPPINES Team Manager, February 2013 – January 2014 Led customer service teams in achieving performance targets while maintaining high service standards. • Supervised agents to ensure compliance with company guidelines and service quality standards. • Coached and trained team members to achieve monthly KPIs and performance targets. • Conducted call audits to ensure adherence to protocols. • Handled customer escalations and resolved complex service issues. • Improved team performance through structured coaching and performance monitoring. SITEL PHILIPPINES Quality Analyst, February 2011 – January 2013 Focused on performance monitoring, training, and quality assurance. • Audited agent calls to ensure compliance with company policies and service standards. • Trained new hires in effective call handling and customer satisfaction techniques. • Led rollout supervision of new programs and operational updates. • Monitored performance metrics and provided coaching to improve service delivery. • Contributed to continuous improvement initiatives within the team. SITEL PHILIPPINES Customer Service Representative, January 2010 – January 2011 Delivered frontline customer support and sales services. • Managed inbound customer calls and scheduled appliance repair appointments. • Promoted and sold extended warranties. • Resolved customer complaints by providing effective and timely solutions. • Maintained high customer satisfaction ratings. EDUCATION De La Salle University – Manila B.A. International Studies major in European Studies December 2009 SKILLS Leadership & Management • Operations Management • Team Leadership & Staff Supervision • Performance Coaching & Development • Cross-functional Team Coordination • Conflict Resolution • Workforce Planning Construction & Logistics • Project Coordination & Scheduling • Construction Operations Oversight • • • • • Supply Chain & Procurement Management Equipment & Fleet Management Inventory Control & Warehouse Auditing Vendor & Supplier Negotiation Budget Monitoring Communication & Client Relations • Client Relationship Management • Stakeholder Communication • Contract & Project Discussions • Customer Escalation Handling • Business Correspondence Process Improvement & Technical • KPI Monitoring & Performance Analysis • Quality Assurance & Compliance • Process Optimization • Risk Assessment • Microsoft Office (Excel, Word, Outlook) • Reporting & Documentation