Gil Jr Melendres

My first role was as a Customer Service Representative, where I handled scheduling for appliance repair services and occasionally upsold extended warranties. In this role, I developed strong customer service skills and learned how to effectively handle different types of customers.

After two years, I was promoted to Quality Assurance Analyst, where I audited customer service calls to ensure agents delivered satisfactory service while following company protocols and standards.

A year later, I advanced to the role of Team Manager, overseeing customer service representatives and ensuring team performance and service quality.

After gaining extensive experience in the customer service industry, I transitioned to the construction industry as a Logistics Manager. In this role, I managed material orders and deliveries, as well as scheduled equipment for various projects.

Two years later, I was promoted to Regional Manager, where I supervised multiple road construction projects. My responsibilities included monitoring engineers' performance, ensuring projects were executed efficiently, and making sure they were completed on schedule according to contract requirements. I was also responsible for auditing material deliveries and overseeing warehouse operations.