Gift Ihotu Michael

GIFT MICHAEL PROFESSIONAL SUMMARY • • • Tech-savvy entry-level Virtual Assistant with expertise in basic VA tasks, strong academic background, and versatile research skills, including project writing. Excellent time management, attention to detail, and accuracy in tasks, and adept at delivering efficient and high-quality support to clients. Proven data entry experience, including projects for academic professionals. EXPERIENCES Administrative Assistant May 2023-June 2024 Elizade University, Nigeria • Coordinated daily schedules and appointments, ensuring seamless time management and meeting deadlines. • Streamlined filing systems and maintained accurate records, improving document retrieval efficiency by 30%. • Organized departmental events and meetings, ensuring logistical needs were met and events ran smoothly. • Facilitated communication between faculty, staff, and students, resolving inquiries and maintaining a professional departmental atmosphere. • Handled confidential information with discretion, safeguarding sensitive departmental data and fostering trust. Virtual Assistant January 2020- March 2021 WASA Cryptocurrency Exchanges, Nigeria • Rendered customer support services to customers and addressed user inquiries. • Handled day-to-day administrative duties such as email management, document preparation, and invoicing. • Collected, entered, and managed business data while ensuring data security and compliance with regulations Site Rater July 2021-April 2024 Appen • Evaluated web search results and app content based on specific guidelines to ensure quality, relevance, and user satisfaction. • Analyzed search queries and user interactions to identify trends and provide feedback for algorithm improvement. • Maintained high accuracy and adherence to rating standards, consistently achieving performance metrics above 95%. • Reviewed multimedia content, including images and videos, to assess compliance with policy and quality standards, enhancing user experience and reported inconsistencies and provided actionable insights, contributing to refining AI systems and search algorithms. • Managed time efficiently to complete tasks within strict deadlines, optimizing project throughput. CONTACT -- • • • • • • • • • SKILLS Time management Data entry Email management Project management Research Calendar management Customer support CRM Communication EDUCATION Elizade University, Nigeria. Masters in Environmental Microbiology October 2023- October 2024 Federal University Dutsinma, Nigeria. Bachelors of Microbiology January 2018-January 2023 CERTIFICATIONS • ALX Virtual Assistant certification (2024) • Digital witch IT Support (2024) • Google Data Analytics (2023)