GIEZEL BASAS
CUSTOMER SERVICE REP/ ADMIN
ASSISTANT
PERSONAL PROFILE
Customer Service Representative
I'm an experienced customer service representative and
TELEPERFORMANCE PHILIPPINES
Admin Assistant with a verifiable track record of resolving
FEB 2016 TO SEP 2018
complex issues quickly.
- Helps customers in booking hotel reservation
- Handled customer complaints
- Sent booking confirmation email to customers
HIGHLIGHTED SKILLS
Sales Representative
- Excellent Communication Skills
SYKES ASIA INC
-Customer Service Management
FEB 2014 TO JAN 2016
- Data Entry and Research
- Travel Arranger
- Chat and Email Support
- Helps customers in booking flight, hotel and car reservation
- Enter customers information in data base
- Sent booking confirmation email to customers
- Gsuite and Google
-Microsoft Tools ( Excel, Word, Presentation & Outlook)
CONTACT INFORMATION
Cell: -
Admin Assistant
INTERLITE CORPORATION
APR 2013 TO FEB 2014
Email:-
- Managed liquidations and petty cash disbursements
Skype: live:4757d4ed3c7e00e7
- Keep companies documents and file encoding
Address: Purok 1 Zone 8 Brgy Cupang, Antipolo City
- Prepared travel itineraries for employees
- Report daily progress on projects assigned
WORK HISTORY
PREVIOUS EDUCATION
Appointment Setter/ Virtual Assistant
Pamantasan ng Lungsod ng Marikina
GLOBAL SIGNH LTD
BA IN BUSINESS ADMINISTRATION MAJOR
JAN 2019- JUN 2019
FINANCIAL MANAGEMENT, 2013
- Called leads to schedule appointment with Final Expense account
- Data consolidation and sending emails to update list
Customer Service Representative
RESULTS COMPANIES
SEPT 2018-JUL 2019
- Addressed customer service inquiries in a timely fashion
- Sent quotation to customers planning to buy TV's and speakers
- Schedule appointment for sure buyers
