Ghezzel Lou Forcado

RESUME GHEZZEL LOU ABDON FORCADO Phone: - Email:-Skype ID: live:ghezzellaf CAREER OVERVIEW - Customer Service Representative | Virtual Assistant I’m a Customer Service Representative from the Philippines and has experience in providing different customer service or support to my clients in and outside the US. I’ve been into three different accounts for 2 years and was trained for various tasks related to sales, travel reservations, accounts, and technical support. Recently, I worked from home as a Virtual Guest Support for a rental company in the US and my task includes booking reservations, guest and admin support, phone, email, and chat support. I am very interested in any customer support positions, available full-time, and part-time schedules and willing to accept any position related to my experience. A dedicated and responsible individual, can work independently under minimum supervision, and can easily adapt to a fast-paced environment. I look forward to a job that would help me grow professionally and personally while contributing to the success of the business or company. WORK EXPERIENCE Customer Service Representative Teleperformance, Cagayan de Oro City Sales Account (September 2018 - April 2019) - Replied to all customer's inquiries via phone call. - Processed and managed orders from internal system to ensure a successful delivery. Travel Account (May 2019 up to April 2020) - Replied to all customer's inquiries via phone call and email. - Find and booked hotels for clients according to its demand or reason of travel. Technical Account (April 2020 – July 2020) - Answer customer’s inquiries via phone call including account and billing. - Processed and manage orders, upgrade phone plans and add a line. - Technical supports including basic trouble shooting. Guest Support/Virtual Assistant – (October 2020 – March 2021) - Book reservations and answers customer’s inquiries through email and phone calls - Admin support and email management - Sales and Commissions Part-time - Photo/Video Editor and Graphic Designer COMPUTER SKILLS Proficient in Microsoft Office and other Tools - Word Docs, PowerPoint Presentation, Excel Spread Sheet, Outlook - Asana, Slack, Google Calendar, Google Meet, Zoom and Hubstaff - Ring Central, PointCentral and Breezeway Well Experienced in Graphics and Multimedia - Adobe (Premiere Pro, Photoshop, Lightroom), Filmora and Canva CUSTOMER SERVICE SKILLS I'm a detail-oriented person, result-driven and a responsible individual who enjoy learning new things through gaining experience with my work and acquired the following skills. Effective English communication skills Highly organized and efficient Can multitask and learn fast Can work independently and as a part of a team Attentiveness and Timeliness EDUCATION Bachelor of Science in Biology (Bachelor’s Degree) Central Mindanao University (2014 – 2018) Professional Education Valencia Colleges Inc. -) FLEXIBILITY Available both full time and part-time and able to work during different time zones (US, Canada, UK and Europe).